Head Of Property Management Operations

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Head of Revenue Operations
Full Time Management FL-CORP-MAIN, Ft Lauderdale, FL, US

Encompass Onsite is a fast-scaling field operations platform built for commercial facility services, connecting enterprise brands, property managers, and specialized service partners through technology that drives accountability, quality, and measurable outcomes at every job site. We operate across nine commercial trade verticals nationwide, blending intelligent sourcing, CRM-driven recruiting, and field operations technology.

We are growing more than 20% annually, and we have built a modern revenue operations function to match. This role owns the systems that power that growth, and the person who steps into it will help finish, refine, and scale them.

This role is for an operator who thrives at the intersection of CRM architecture, revenue systems design, and data-driven marketing execution. You will own the technical operations plan for both our supply-side motion (service partner recruiting) and our demand-side motion (enterprise client go-to-market), all built on our Go High Level (GHL) platform.

Director of Marketing, work closely with senior leadership, manage vendor and platform relationships, and set the operational standards the entire revenue team runs against.

If you have built CRMs from the ground up, understand funnel economics deeply, know how to turn messy pipeline data into executive-grade insight, and want to own a system that scales with the company, this is your role.

CRM & Marketing Automation (Go High Level)

Pipeline architecture. Build and maintain the supply-side and demand-side GHL pipelines, including stage definitions, stage-gating discipline, tag taxonomy, custom fields, and required-field standards.

Define and maintain our Ideal Partner Profile and Ideal Customer Profile frameworks, including tier definitions and weighted scoring criteria.

Automated outreach. Configure and optimize our AI-assisted recruiting cadences, including multi-touch, tiered outreach sequences tailored across languages and communication styles.

Workflow management. Serve as the platform administrator, managing users, permissions, integrations, and vendor relationships.

Own the composite lead-scoring model that blends fit, intent, and engagement signals, including time-based score decay and re-engagement logic.

Model customer acquisition cost, lifetime value, and multi-year contract value, and maintain disciplined win-probability standards at late pipeline stages.

Track activation rate, pipeline velocity, stage-dwell SLA compliance, and conversion breakdowns across both the supply and demand motions.

Build and maintain role-based dashboards for recruiting, partner management, operations, and marketing teams.

Translate pipeline data into executive-grade reporting for the Sr. Proactively identify gaps, bottlenecks, and scaling risks before they become problems, and document recommendations with clear implementation plans.

Set the standard for naming conventions, required-field discipline, SLA frameworks, and data governance that the entire revenue team operates against.

You design the structure, build the thing, run it in production, and make it better over time. 5 to 10 years in Revenue Operations, Marketing Operations, or Sales Operations, with at least 2 years in a senior or equivalent role owning a complex CRM build.

You have built pipelines from scratch, configured stage enforcement, written multi-branch automation workflows, and administered GHL at team scale.

Experience connecting a CRM to other tools and data sources, with a working understanding of integrations, APIs, and automation reliability.

Fluency in funnel economics: acquisition-cost modeling, lifetime-value projection, contract-value forecasting, and weighted pipeline math.

Experience with lead-scoring models, including time-based decay, composite scoring, and threshold-based routing.

Strong working knowledge of outbound marketing stacks: email infrastructure, list enrichment, campaign attribution, UTM governance, and A/B testing.

Executive-level communication. You can run a sign-off meeting with senior leadership, write a clear gap analysis, and hold a team accountable to a governance standard.

Experience in facilities services, commercial cleaning, field operations, or a partner-network or marketplace model is a significant plus.

Platform & Tools
CRM & Automation
Cold email infrastructure, list enrichment, and LinkedIn outreach tooling

We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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