Head of Service Management

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Melbourne, FL, US

Summary of Primary Functions This position is responsible for assisting the Service Department with customer service needs, opening and closing work orders, activities in pre-delivery of new equipment, repair, and reconditioning of the new and used trade-in equipment, daily operations of shop functions, field service function and delivery or vehicle functions. This job description does not include a complete listing of all the duties and functions of the position. Management reserves the right to assign other duties or projects as necessary.

Essential Functions and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. (Other duties may be assigned)

Handles phone calls, advises customers on technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customer and machine.

Assists in the appraisal and quotes of repair work coming into the shop and discusses with service manager the service required, both in parts and labor.

Assists in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment.

Assists in processing warranty claims.

Assists in establishing or adjusting work procedures to meet schedules and deadlines.

Assists in opening and closing of work orders to ensure timely closing to meet company goals.

Supervises activities when Service Manager is away from Branch.

All employees are expected to adhere to the safety policies of Dobbs Equipment and the clients for whom we work.

Following the safety policies of Dobbs is a condition of employment and is everyone’s responsibility.

Qualifications The requirements listed below are representative of the knowledge, skill, and/or ability required.

Valid Drivers License

Supervisor experience

Education, Skill, and/or Experience Requirements High school diploma or equivalent with one-year post high school education in heavy equipment or two years mechanical experience as a service technician.

A 2-year degree and familiarity with industrial equipment, such as construction or forestry equipment is preferred.

Organization and communication skills must be highly developed.

Computer skills need to be broad based.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Ability to apply concepts of basic algebra, statistics, and geometry.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

#J-18808-Ljbffr