Head of Programme Management

CampusGuard, a Nelnet Company, provides information security services for campus-based organizations including higher education institutions, healthcare providers, city, county and state government agencies and hospitality markets. As a full-service information security firm, we leverage our knowledge combined with the industry standards for compliance and information security issues to provide our customers with world class information security & compliance services.

CampusGuard is a cybersecurity and compliance firm that has partnered with hundreds of colleges and universities since 2009 to build, mature, and sustain compliance programs — PCI DSS, GLBA, HIPAA, CMMC, FERPA, Nacha/ACH, and more — across higher education, healthcare, government, financial services, and SaaS/technology organizations. Assess a customer's current compliance posture and design a scalable, right-sized program that fits their size, structure, budget, and risk tolerance.

Author the program's foundational artifacts — charter, governance structure, policies, roles and responsibilities, escalation paths, and compliance calendar — and establish merchant/departmental inventories, scope definitions, and data flow documentation.

Define the metrics and reporting cadence by which the customer's leadership will judge the program's health, and advise on organizational placement — who owns compliance and what committee it reports through.

Program Management (Managed Services)

Lead the planning, execution, and delivery of customer PCI DSS, GLBA, and related compliance initiatives, applying a hybrid (predictive and adaptive) methodology that adapts to shifting scope, personnel turnover, and evolving standards.

Develop and maintain schedules, work breakdown structures, RACI matrices, and risk/issue logs, coordinating stakeholders — IT, security, treasury/bursar, athletics, advancement, financial aid, and vendors — across a decentralized institution.

Own the annual compliance lifecycle (scoping, evidence collection, SAQ/AOC, ASV scans, remediation tracking) and serve as the customer's primary point of contact, maintaining artifacts in CampusGuard Central®.

Train and coach customer staff — compliance coordinators, departmental merchant contacts, IT and security personnel — to operate the program independently.

Develop customer-facing playbooks, runbooks, checklists, and templates that outlive the engagement.

Structure engagements with a deliberate handoff in mind, defining what “self-sufficient” means for each customer and managing toward it.

vISO Engagement Support (Virtual Information Security Officer)

Support senior CampusGuard advisors delivering fractional Information Security Officer services, drafting and maintaining security policies and procedures against applicable frameworks (PCI DSS, GLBA, NIST CSF/SP 800-171, HIPAA).

Assemble and facilitate risk assessments, translating technical findings into business-language, budget-aware remediation roadmaps, and prepare materials for governance, leadership, and audit committees.

Contribute to third-party/vendor risk reviews, incident response plan maintenance, and tabletop exercise facilitation.

Partner with CampusGuard's QSAs, assessors, and security engineers to ensure customer deliverables are accurate, timely, and consistent with our standards.

Contribute to service delivery methodology, templates, and continuous improvement of the Managed Services practice.

Support scoping and renewal conversations with Customer Relationship Managers, and maintain utilization across a portfolio of approximately [X] concurrent customers.

Bachelor's degree in information systems, business, or a related field — or an equivalent combination of education and experience.

5+ years of progressive experience in program/project management, IT compliance, information security, or IT governance.

Demonstrated end-to-end ownership of a compliance or information security program, including stakeholder management up to the executive level.

Highly organized and self-directed, able to manage multiple concurrent customer engagements from inception through post-implementation, including plans, schedules, and budgets.

Proficiency with common project management and productivity tools (e.g., Microsoft Project, Excel, the Microsoft 365 suite).

PMP (Project Management Professional) certification preferred; Experience building a compliance or security program from the ground up, rather than only operating one someone else designed.

Prior consulting or professional services experience managing a portfolio of customers.

Familiarity with the higher education technology landscape and/or GRC platforms (e.g., Banner, Workday, Ellucian, Archer, ServiceNow).

LI-Remote

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at View phone number on click.appcast.io or View email address on click.appcast.io.

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