Sales Engineering

Do you want to be the technical expert behind our flagship Clinical Decision Support platform? About Elsevier Clinical Solutions Clinical Solutions is the part of Elsevier Health that delivers evidence-based clinical decision support, drug information, and care guidance for hospitals, health systems, and individual clinicians. Our portfolio (including ClinicalKey, Elsevier Drug Information, Clinical Skills, Clinical Path and many others) is designed to sit inside existing clinical workflows and electronic health records and support decision making. Our products are underpinned by Elsevier's peer-reviewed medical content and a formal editorial governance process, so recommendations are current, sourced, and trustworthy. About The Role ClinicalKey surfaces evidence-based clinical answers in the electronic health record (EHR), grounded in evidence and with the context of the patient in front of the clinician. It is a sophisticated sale that spans clinical leadership, informatics, IT, security and AI governance. Our professional sales organization needs a technical partner they can bring into a deal and be joined at the hip to help our customers succeed.

As Sales Engineer, you will be that partner. You will own the technical narrative for how ClinicalKey integrates with the customer’s EHR, guide customers and their IT organizations through integration, security and AI review, and remove the technical barriers that stand between a strong clinical case and a signed agreement. You will work alongside ClinicalKey sellers across the North American market, and serve as the connective tissue between the field and our Product and Technology teams.

Serve as the on-demand technical partner to ClinicalKey sellers. Join discovery calls, demonstrations and technical deep dives on request, and act as the single point of escalation for integration questions during an active sales cycle.

Qualify Patient Context fit early by assessing the customer’s environment: EHR vendor and version, FHIR API availability and release, SMART on FHIR launch support, single sign-on model, and which patient data elements are exposed.

Deliver and tailor technical demonstrations that show ClinicalKey and Patient Context inside the customer’s clinical workflow, rather than a generic product tour.

Integration Expertise: Own the technical narrative for how the integration works - SMART on FHIR launch, patient context passing, OAuth 2.0 authorization, the FHIR resources consumed, and how retrieved content is grounded in the patient record.

Security and Compliance Review: Lead responses to customer security, privacy and compliance review, including data flow, PHI handling and retention, HIPAA and BAA questions, and third-party risk documentation, coordinating with Information Security and Legal as needed.

Scope integration effort and prerequisites - customer IT resources, interface team involvement, environment access and vendor certification requirements - and set realistic expectations before commitments are made.

Design and run technical pilots, including success criteria, environment set-up and validation that the integration performs as expected in the customer’s environment.

Implementation Handoff: Own a clean transition to Implementation and Customer Success, documenting agreed technical scope, configuration decisions and open risks so that nothing is renegotiated after signature.

Voice of the Field: Act as the field’s channel to Product and Technology. Sales Enablement: Enable the ClinicalKey sales team to handle first-line technical conversations independently through interoperability primers, objection-handling guides, architecture summaries and plain-language reference material.

Requirements Experience in a sales engineering, solutions consulting, technical pre-sales or clinical informatics role in healthcare technology.

Display familiarity with the major EHR platforms and their integration and marketplace models, and an understanding of how health system IT organizations evaluate and deploy third-party applications.

Experience supporting enterprise sales cycles and partnering directly with sellers to advance and close opportunities.

Experience navigating customer security, privacy and compliance review, including HIPAA and PHI handling considerations.

Working knowledge of large language model-based solutions and the questions customers raise about accuracy, evidence and governance.

Deploy excellent communication skills, with the ability to translate technical detail into clinical and commercial value at any level of an organization.

Have project and time management skills with an ability to set and maintain priorities across multiple concurrent deals.

Willing to travel to customer sites as required.

With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

About The Business A global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. Total Target Cash Range: $125,300 - $232,700. Geographic differentials may apply in some locations to better reflect local market rates. Pay mix between base and variable pay varies based on sales role;