Medical Receptionist (Healthcare Office)

Medical Office Receptionist

Beacon Behavioral Health Partners

Reports To: Office Manager or Program Director

Position Summary

The Medical Office Receptionist supports the front desk and daily administrative operations of Beacon's outpatient behavioral health program

This role creates a welcoming and professional experience for patients, families, visitors, providers, and team members

The Medical Office Receptionist supports patient communication, scheduling, check-in and check-out, documentation, office organization, and coordination with the clinical and administrative team

Key Responsibilities

Greet patients, families, visitors, and team members in a professional, welcoming, and service-oriented manner

Answer, screen, and route incoming phone calls, messages, emails, and general inquiries

Support patient scheduling, appointment confirmations, cancellations, and rescheduling

Assist with patient check-in and check-out processes

Collect, verify, scan, upload, and maintain patient forms, demographic information, insurance information, consents, and other required documentation

Support intake, admissions, referral, and new patient coordination activities as needed

Maintain accurate patient, office, and administrative records in accordance with company procedures

Coordinate communication between patients, families, providers, clinical team members, and administrative staff

Monitor front desk activity and escalate patient, scheduling, service, or operational concerns to the appropriate team member

Maintain office supplies, forms, shared spaces, and general front desk organization

Support billing, authorizations, insurance documentation, or related administrative workflows as assigned

Prepare basic reports, correspondence, spreadsheets, or other administrative documents as needed

Follow confidentiality, HIPAA, documentation, compliance, and company policy requirements

Assist with special projects, office initiatives, and other duties as assigned

Qualifications

• High school diploma or equivalent required
• 1-2 years of receptionist, front desk, customer service, administrative, or medical office experience preferred
• Experience in behavioral health, healthcare, outpatient services, or a medical office setting preferred
• Strong communication, customer service, organization, and follow-through skills
• Ability to manage multiple priorities in a busy office environment
• Comfortable using computers, phone systems, email, scheduling tools, and electronic records systems
• Ability to handle confidential information with professionalism and discretion
• Dependable, detail-oriented, patient-focused, and team-oriented

Preferred Experience

Experience supporting a behavioral health or healthcare office

Familiarity with patient scheduling, intake paperwork, insurance information, or electronic health records

Experience working with patients, families, providers, and referral partners

Bilingual skills preferred, based on program and market needs

Success in This Role

Creates a positive and professional first impression for patients and families

Keeps front desk workflows organized, accurate, and timely

Communicates clearly and professionally with patients, families, providers, and team members

Supports efficient scheduling, documentation, and patient coordination

Helps the outpatient program operate smoothly and consistently

Equal Opportunity Statement

Beacon Behavioral Health Partners is an equal opportunity employer

We are committed to creating an inclusive environment for all employees and applicants