Client Support Rep

Client Escalation Specialist

At TaxRise, we don't just provide tax relief services; we provide hope, stability, and solutions to individuals and families facing financial uncertainty. Our team is passionate about reshaping the tax resolution industry through innovation, empathy, and unwavering commitment to our clients.

As a Client Success Representative Escalations, you'll serve as a senior member of our Client Experience team, handling our most complex and high-impact client situations. This role is designed for experienced professionals who excel in critical thinking, problem-solving, and delivering exceptional client outcomes.

You'll play a key role in shaping the customer journey by resolving advanced client concerns, identifying patterns in client feedback, and partnering cross-functionally to improve processes and retention strategies. Your ability to navigate sensitive conversations, build trust, and deliver solutions will directly impact client satisfaction and business performance.

This position is ideal for someone who thrives in a fast-paced environment, enjoys tackling challenging scenarios, and is motivated to elevate both the client experience and internal operations.

We're all about that in-person vibe, so this role is 100% on-site. At Tax Rise, Inc., we recognize and reward high performance, ownership, and results.

Base Pay: $25.00 $28.00/hour (full-time, 40 hours/week). Occasional overtime may be required based on business needs.

Monthly Bonus: $1,600 $3,000 average earning potential

Highly motivated team members who consistently exceed expectations have the opportunity to maximize earnings within this structure.

Partner cross-functionally (Sales, Client Care, Operations) to drive seamless resolutions and continuous improvement

Maintain detailed and accurate documentation across CRM and internal systems

3+ years of experience in a call center, client experience, or sales environment

• Experience working within CRM systems (Salesforce or similar platforms)
• Excellent communication, emotional intelligence, and conflict resolution skills
• High school diploma or GED (or equivalent combination of education and experience)

Medical, Dental, and Vision Insurance (starting after 60 days)

• 401(k) retirement plan with company match
• Professional Development Program to support your growth
• Access to our on-site gym and gaming lounge
• At TaxRise, our mission is simple yet impactful: to revolutionize the way taxpayers navigate their tax challenges. We believe in the power of lifting others up, and that's the driving force behind everything we do.

We're proud to be the fastest-growing company in our industry, and we're on the lookout for exceptional individuals to help us continue our journey of transformation.

Join us and be part of a team that's reshaping the future of tax resolution.

We know that a world-class culture stems from the diversity and talent of our team. We provide equal employment opportunities (EEO) to all without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable law.

TaxRise is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. California Applicants: Please review our Notice at Collection and California Privacy Policy before submitting your application.