Network Customer Service Support

Hybrid - in San Antonio, TX OR Austin, TX. Primary location to be assigned by TXCC.

Office Locations:

ATX Office: 1001 North Loop, Austin, TX 78757.

Job Description

We are currently seeking a contract Network Administrator to be a key resource on a technical services team for our client, the Texas Cyber Command (TXCC) .

Responsibilities

Provide day-to-day administration, monitoring, troubleshooting, documentation, and improvement of client's business network services across Austin and San Antonio. Support LAN, WAN, wireless, firewall, internet edge, DNS, DHCP, remote access, network monitoring, network diagrams, capacity planning, and service restoration activities.

Support secure network operations for a high-assurance business IT environment, including segmentation, access control coordination, vendor handoff, configuration review, change implementation, service ticket resolution, and operational documentation. Work with client's staff, service providers, and site support personnel to keep network services available, secure, and ready for agency operations.

Assist with network procurement support, asset inventory, cutover planning, migration support, vulnerability remediation, after-hours maintenance windows, and incident-related fact gathering when requested by client.

Qualifications

8 years of:

Experience administering, operating, and troubleshooting enterprise LAN, WAN, wireless, VPN, and internet connectivity services.

5 years of:

Experience with routing, switching, DNS, DHCP, firewalls, wireless networks, network diagrams, and network performance monitoring.

Experience implementing and maintaining secure network segmentation, least-privilege access paths, and controlled network changes.

3 years of:

Experience coordinating with carriers, managed service providers, hardware vendors, and internal support teams to resolve network service issues.

Experience using ticketing, change management, monitoring, documentation, and inventory practices in an operational IT environment.

2 years of:

Experience supporting endpoint, collaboration, identity, or cloud/SaaS dependencies that affect business network performance and user productivity

Preferred

3 years of:

Experience with Palo Alto, Juniper, Cisco, Aruba, Meraki, or equivalent enterprise firewall, switching, and wireless platforms.

2 years of:

Experience with Microsoft 365, Entra ID, Intune, Teams Rooms, VPN replacement, zero trust, or identity-governed remote access concepts.

Experience supporting the Texas public sector, higher education, critical infrastructure, CJIS, TAC 202, NIST, or similar regulated environments.

1 year of:

Network+, CCNA, PCNSA, JNCIA, CISSP, or comparable certification or equivalent demonstrated experience.

Benefits

Medical insurance (TGL shares a percentage of the cost), life insurance, matching 401(k) plan, cafeteria plan.

Equal Opportunity Employer

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