Temporary Administrative/Professional Positions

We are seeking an experienced Corporate Customer Care Representative with hands-on

SAP

expertise and a background in manufacturing or industrial operations to manage our North American corrugating roll accounts. In this role, you will own the end-to-end Order-to-Cash (O2C) lifecycle, serving as the critical link between corporate clients, international headquarters, engineering, production, and logistics. This is not a standard call-center position—it requires high technical accuracy, proactive urgency handling, and active contract/entitlement oversight to ensure accurate order flow and on-time delivery across global supply chains. Key Responsibilities SAP Order-to-Cash Execution: Manage the complete O2C process in SAP, including accurate order entry, complex line-item quoting, pricing validation, and order tracking. Partner daily with engineering, plant operations, logistics, scheduling, and overseas warehouse teams to keep technical orders moving on schedule. Serve as the primary point of contact for North American industrial accounts, delivering high-urgency communication, clear delivery updates, and reliable post-sales service. Contract & Entitlement Oversight: Review client purchase orders against existing commercial contracts to ensure compliance with service level agreements (SLAs), pricing structures, order entitlements, and renewal terms. Core Qualifications SAP Proficiency (Must-Have): Proven, practical experience using SAP for order entry, quote generation, and Order-to-Cash workflow management within a corporate setting. Manufacturing / Industrial Experience: Demonstrated exposure to manufacturing operations, technical product lines, or supply chain logistics environments. Corporate Customer Service & Urgency Handling: 3+ years of corporate, high-volume B2B customer service experience with a track record of resolving critical issues under tight deadlines. Contract & Documentation Management: strong administrative skills in cross-referencing customer contracts, verifying entitlements, and maintaining strict compliance documentation.
23 - $25 per hour
shift: We are seeking an experienced Corporate Customer Care Representative with hands-on SAP expertise and a background in manufacturing or industrial operations to manage our North American corrugating roll accounts. In this role, you will own the end-to-end Order-to-Cash (O2C) lifecycle, serving as the critical link between corporate clients, international headquarters, engineering, production, and logistics. This is not a standard call-center position—it requires high technical accuracy, proactive urgency handling, and active contract/entitlement oversight to ensure accurate order flow and on-time delivery across global supply chains. Key Responsibilities SAP Order-to-Cash Execution: Manage the complete O2C process in SAP, including accurate order entry, complex line-item quoting, pricing validation, and order tracking. Partner daily with engineering, plant operations, logistics, scheduling, and overseas warehouse teams to keep technical orders moving on schedule. Serve as the primary point of contact for North American industrial accounts, delivering high-urgency communication, clear delivery updates, and reliable post-sales service. Contract & Entitlement Oversight: Review client purchase orders against existing commercial contracts to ensure compliance with service level agreements (SLAs), pricing structures, order entitlements, and renewal terms. Core Qualifications SAP Proficiency (Must Have)
Phones
Contract Review
Customer Service
SAP

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