Hotel Reservationist

Shift Time: MID Shift/Night Shift

Other Benefits: HMO after completing 6 month PLUS 1 Free Dependent

Qualification Requirements

Hotel Reservation or Central Reservation Experience Required. Customer Service, Sales or Hospitality experience preferred.

Specific Technical Skills

Good knowledgeable of Computer applications

Proficiency with MS Office (i.e. MS Word, Excel) and other hotel Property Management Systems. RMS Cloud Experience is beneficial but not essential.

Other Capabilities

Excellent oral and written communication skills. Adaptive to changing work.

Schedules and working hours. Customer orientation. Problem‑Solving.

Decision‑Making, and Analytical skills. Efficient Multitasking ability.

Key Responsibilities

Operations

Handles reservations calls (new booking, existing booking, enquiries, etc.) ensuring utilization of and adherence to the Quality guidelines as required by Clients.

Ensure all guests are aware of operational policies – credit card, cancellations, car parking and check in/check out times, etc.

Vigilant yield management – sell within rate ranges and ensure the highest rate achievable is sold. Sell peak rates at every available opportunity. Sell from the highest room category down on every enquiry.

Be aware of Yield Dates & advise Revenue Team of any periods that could be identified as yield events or opportunities.

Focus on the conversion of booking enquiries to achieve occupancy and average rate budgetary targets.

Sell all rooms at a rate that maximizes owner returns and management commission and upsell property facilities (parking, breakfast, transportation arrangements, etc.

Monitor all parked reservations in RMS for assigned property – shuffle the reservations chart & allocate rooms where possible + hold rooms where necessary.

Track sales promotions/advertising as required & advised.

Ensure all marketing information (source, region, market and origin fields) is entered correctly to ensure the effective tracking and reporting of the information required.

Send a daily / weekly report to your manager of all statistical information as required in the policies and procedures.

Monitor Personal Inbox for policy/process updates, action items, promotions & internal communications.

Carry out any additional duties as required by the Floor Manager, Revenue Manager or Chief Commercial Officer.

Enter confirmed reservations into RMS, ensuring all Guest Information & Data Fields are accurate.

Communication

Ensure that communication with customers, employees and others is honest, open and professional

Communication with Hotel Managers and Head Office departments on a regular basis as appropriate.

Foster a harmonious relationship between properties and the Central Reservations Office.

Notify the Floor Manager, Revenue Manager, Chief Commercial Officer of any issues immediately as they arise and provide appropriate solutions.

Job Features

Job Category Sales

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