Client Support Services/Dispatcher (services)

Service Dispatcher

The Service Dispatcher reports to the Department Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Department Manager in achieving the applicable sections of the strategic plan.

Benefits

• Medical Insurance
• Dental Insurance
• 401K retirement
• Competitive Compensation
• Year-Round Work
• Drug Free Workplace

Initiative, integrity, and organizational skills are essential to achieving departmental goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with service technicians and service customers. Representative duties include:

Assisting the Department Manager in the planning, organizing, and coordination of department resources and goals.

Scheduling service jobs taking into consideration the expected complexity of the job and the experience and capabilities of available technicians.

Maintaining a working relationship with accounts to build the customer base.

Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives.

Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Department Manager.

Performing related staff-level duties as directed by the Department Manager.

Job Qualifications:

Proven experience in a customer service environment preferably in HVACR contracting or building services industry.

Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field.

Basic knowledge of HVACR technology is a plus.

Ability and initiative to work a non-standard schedule, including a willingness to be on-call for purposes of taking emergency service calls.

Skill and ability to sell service jobs and service contracts, in a letter, and on the phone.

Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to after-hours customers.

Current (state) driver's license.

Compensation: $16.00 - $19.00 per hour

Air Conditioning Contractors of America (ACCA)