Head of Total Rewards & HR Operations (Remote)

HR Operations & Rewards ManagerApplylocations: USA Remote & Travel - FL: USA Remote & Travel - NCtime type: Exol is bringing industry-leading automation to businesses of all sizes through an innovative warehouse-as-a-service model.**What we need**Exol is seeking an experienced HR Operations & Rewards Manager who will be responsible for the day-to-day execution of HR operations and the administration of our compensation and benefits programs, ensuring accurate, efficient, and consistent delivery of core HR processes. This role will manage benefits administration, compensation benchmarking, 401(k) plan administration, employee escalations, and HR transactions, while maintaining strong operational discipline as the organization scales. Candidates willing to relocate once we select our HQ will be given priority. This position reports to the VP of HR.Exol is pioneering fulfillment-as-a-service, offering outsourced warehousing operations and specializing in automated warehousing solutions. Our focus is on the efficient movement of goods in cases and pallets across all sectors, such as CPG, food and beverage, wholesale, and retail. Exol is an independently managed joint venture between Symbotic and SoftBank.**What we do**The Human Resources organization is responsible for recruitment, administration, compensation, benefits, training & development, performance management, and employee relations.**What you’ll do****Benefits Administration & Vendor Management*** Manage administration of all employee benefits programs (medical, dental, vision, life, and related plans)* Review and approve insurance invoices, ensuring accuracy against enrollment and plan participation* Partner with external vendors and brokers to resolve discrepancies and address issues* Serve as primary point of contact for leave administration, coordinating request documentation across systems, vendors, and applicable federal and state plans* Oversee employee benefit enrollments, changes, and terminations* Act as primary point of contact for benefits-related inquiries and escalations**Compensation & Pay Grades*** Lead the annual compensation benchmarking process, mapping roles to compensation grades and salary ranges using market survey data (e.g., Radford)* Build and maintain the job architecture and pay-band structure, recommending updates as new roles are created and the organization scales* Partner with the VP of HR on the annual compensation cycle — merit and adjustment recommendations, internal equity reviews, and external competitiveness by grade* Maintain compensation data and documentation in Workday and support pay decisions for offers, promotions, and transfers**401(k) & Plan Administration*** Administer the company 401(k) plan, including eligibility, enrollments, contribution changes, and coordination with the recordkeeper and payroll* Lead the year-end 401(k) audit, partnering with external auditors and the third-party administrator to prepare census data, reconciliations, and supporting documentation, and to complete the annual Form 5500 filing* Coordinate annual nondiscrimination and compliance testing (ADP/ACP, top-heavy) and ensure adherence to ERISA requirements and filing deadlines* Maintain fiduciary documentation and a clean audit trail for all plan activity**Employee Support & Escalations*** Serve as the main contact for employee questions and HR-related issues* Manage and resolve escalations in a timely and professional manner* Ensure consistent and high-quality communication with employees* Maintain appropriate documentation and follow up on all cases* Partner with other HR team members to support mobility & immigration**HR Transactions & Data Management*** Execute high-volume HR system transactions, including new hires, employee changes (transfers, promotions, status updates), and terminations* Maintain accurate and up-to-date employee records in Workday* Ensure data integrity and completeness across all HR systems**Process & Operations Management*** Establish and maintain standardized HR processes and workflows* Identify and implement process improvements to increase efficiency* Ensure consistency in execution across all employee groups and locations* Support onboarding coordination to ensure a smooth employee start experience**Policy Administration & Compliance*** Administer HR policies and ensure consistent application* Support compliance with applicable employment laws and internal standards* Maintain documentation to support audits and internal reviews**What you’ll need*** Bachelor's degree in Business, Human Resources Management, or a related field. Minimum 8 years of experience in HR Operations or HR Shared Services* Strong experience with benefits administration and vendor coordination* Experience administering 401(k) plans and supporting or leading year-end plan audits and Form 5500 filings* Working knowledge of compensation benchmarking, pay grades and bands, and survey data (Radford or similar)* Experience managing high-volume HR transactions* Familiarity with HRIS systems (Workday preferred)* Strong attention to detail and organizational skills* Ability to manage multiple priorities**Our environment*** Up to 10% travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.* The employee is responsible for owning a credit card and managing expenses personally, to be reimbursed on a bi-weekly basis.#LI-MB1#LI-Hybrid**About Exol**Exol provides flexible and scalable outsourced warehouse services to meet the dynamic needs of the modern supply chain. We operate state-of-the-art distribution centers, allowing you to focus on your business while we handle the complexities of warehouse operations. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

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