Immediate Hire - Retail Client Service Rep

Client Services Representative

• *Shift:** Day
• *Travel:** 0%
• *Site Name:** Louisville Dist Center 7601
• *Client Service Representative**

At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We currently have an exciting opening for a Client Service Representative.

Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world's best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands. The Client Service Representative (CSR) will serve as a single point of contact for Radial clients. The CSR will serve as the single point of contact and manage day-to-day communications between assigned client groups and Radial for all fulfillment needs and will interact with clients and site leadership on a daily basis through email, phone calls, text messages, etc. Primary contact for customers related to all operational inquiries, reporting, KPI's, etc in support of the fulfillment Site Director.

• Assisting customers in resolving all questions and issues.
• Making sound business decisions and resolving escalated customer issues in a professional manner.
• Tracking, reporting and making suggestions regarding the current impact of policies and procedures on the customer experience. Communicate these points effectively to site leadership
• Providing exceptional service by assisting customers via phone, email, chat, and text.
• Processing requests in customer service, escalation, and other queues correctly and efficiently.
• Managing projects with minimal supervision.
• Following up on status of issues forwarded to other Radial personnel to ensure that client's/customer's concerns are addressed promptly. Solve issues through research (system, in the operation, collaborating with customer and leadership, etc) as much as possible
• Assisting with floor support.
• Maintaining a high level of customer knowledge (forecast, product, policies, procedures, promotions, etc).
• Strong interpersonal and communication skills - within the company and with customers
• High School diploma or equivalent.
• Strong Microsoft Office Suite skills including Word, Excel, Outlook and Teams are required
• Travel:**
• Up to 5% travel may be required.

**Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding

• 401K matching after 6 months with immediate vesting
• Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any other group or class protected by applicable federal, state or local law.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing View email address on click.appcast.io will work to assist disabled job seekers whose disability prevents them from being able to apply online.

Apply for the Client Services Representative position

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing View email address on click.appcast.io will work to assist disabled job seekers whose disability prevents them from being able to apply online.