Customer Support Banking / Client Tech Support Rep

Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries.

With an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies.

An 8-hour shift will be assigned between the hours of 7am -7pm PST, Monday-Friday (subject to change per the business need)

Pay Rate: $15 per hour

Customer Service Representatives deliver exceptional support to both new and existing members and providers byassisting with billing and claims inquiries, enrollment and eligibility verification, benefits inquiries, provider changes and provider searches, ID card requests, authorization status checks, CPT code lookups, pharmacy inquiries, transportation coordination, dental and vision benefits, general information requests, and managing grievances and appeals.

Call Center environment- Work From Home

Maintain awareness of the way performance and actions affect members.

Web camera visibility

1 year Customer service experience

• 1 year Call Center experience
• Data entry experience
• Must have a private workstation to perform your work
• Ability to navigate multiple computer screens

Ability to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously

Work independently without constant supervision

Computer literate

Strong reading comprehension and writing skills

All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.