Head of Administration Department

About the job our values start with our people, join a team that values you! Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. We work together to solve the hard problems and find the right solution our commitment to Diversity, Equity & Inclusion, and our community. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 7 distribution centers nationwide. With 2022 revenues of $18.7 billion, we are a fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

Come see what’s in store:

The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. They ensure proper merchandise presentation,and maintain a clean work area at all times. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) device daily function check, Cash Office security, armored carrier pick-ups and register area. Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled. Customer Service

Treats all Customers, Associates, and other leaders with respect. Personal and Store Brand.

Represents and supports the Company brand at all times. General Merchandising

Responsible for receiving merchandise truck when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.). Helps deliver and place merchandise on sales floor when all merchandise is processed. Responsible for ensuring any back-stock is secured and processed to Company policy. Responsible for merchandising of department including the back stock. Ensures compliance to the monthly presentation guidelines in assigned area. Responsible for floor moves and signing including promotional signing as needed. Loss Prevention

Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.

As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers.

Safeguards confidential information, cash and credit card information and merchandise.

Conducts "Code 50" package inspections. Front End Supervision and Operations

Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working.

Ensures Associates are executing to Company standards at the Front End.

Maintains pace, energy and "presence" at the Front End, managing the line to expedite Customers wait time trains and coach Associates on cash registers, shortage control policies and other Frontend procedures.

Ensures all equipment is working properly.

Maintains proper supplies and recovery for the Frontend area.

Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks.

Ensures all Fitting Room garment tags are audited and accounted for to Company policy.

Ensures go-back compliance throughout the day.

All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed.

Administrative Duties as Assigned by Store Manager

Ensures Cash pulls and bank deposits are conducted to Company policy.

Responsible for Front End control when needed.

Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules.

Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed.

Manages work processes business acumen plans, Aligns & Prioritize Builds Talent collaborates leading by example communicates effectively ensures Accountability & Execution.

Fluency in English.Prior Customer Service and supervisory experience preferred.

Familiarity with point-of-sale equipment and applications.

Ability to work evenings and weekends.

Ability to use all Store equipment, including PDTs, registers and PC as required.

Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.

Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

#