Client Services Rep (CSR)

Client Service Representative

The Client Service Representative (CSR) serves as a primary point of contact for clients, ensuring a positive customer experience through responsive communication, problem resolution, and support. This role focuses on building strong client relationships, addressing inquiries, and coordinating with internal teams to deliver timely and accurate service.

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

Serve as the main contact for client inquiries via phone, email, and/or chat

Assist clients with onboarding, account updates, and service requests

Communicate product, service, and policy information clearly and accurately

Adhere to company policies, service standards, and compliance requirements

High school diploma

Previous experience in customer service, client relations, or a similar role preferred

Willingness to work non-traditional hours, including nights, weekends and holidays

and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Customer-focused mindset

Health, dental, and vision insurance

Paid time off and holidays

Opportunities for training and career advancement

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!