Hotel Head Of Housekeeping

Housekeeping Supervisor

The role of Housekeeping Supervisor is to inspect and/or assist with cleaning all guest rooms, assist all department employees to ensure timely completion of work and maintain a positive work environment.

Ensure all operational and safety procedures are properly followed. Inspects and approves employees work performance. Supervises all guest complaints as it relates to the operation. Demonstrate leadership and provides training for all housekeeping and laundry employees. Communicates effectively and works as a team player. Meets goals and expectations as it relates to the overall department and hotel operation. Establish schedules, work assignments and supervises payroll related items. Supervises all Radisson training requirements for the department. Develops and trains staff on all Radisson Operation Standards. Can work a flexible schedule and multi-task with housekeeping related tasks. Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson's overall mission, vision values and strategies. Performs all shift checklist responsibilities & reporting requirements. Be familiar with hotel, departments, hours of operation and services of the hotel. Answer basic Housekeeping related questions. Assist team with training, supplies and support to consistently provide quality guest rooms and public areas. Comply with federal, state and local laws. Properly maintains hotel keys and electronic cards (key control). Completes maintenance work orders and will follow up accordingly. Supervises lost and found items in accordance with procedures. Inspects guestrooms to ensure proper cleanliness in accordance with hotel procedures and Housekeeping Room Attendant checklists. Maintains status reports for guest rooms and communicates effectively. Follows all guest room procedures including protocols with 'do not disturb' rooms. Actively participates in housekeeping's 'deep clean' or 'preventive maintenance' and Covid protocols. Participates in all departmental and hotel meetings. Participates in required training programs and supervises all housekeeping and laundry employees ensuring department completion. Runs all Housekeeping Reports. Reports any damage or hazards in the hotel. Reports suspicious activity in hallways or in the hotel. Answers the housekeeping phone and handles or supervises guest requests. Consistently walks the hotel for inspection purposes and reports accordingly. Manages the day-to-day operations of the housekeeping, public space and laundry areas for assigned shifts. Ensures that the rooms and public space areas are spotless and continually restocked and straightened. Participates in the development and implementation of processes, procedures and standards for departments which support achievement of service and financial goals. Inspects rooms and public space areas continually. Determines appropriate staffing levels for forecasted business and schedules employees accordingly. Follow up providing employees with customer service, technical and safety training on an ongoing basis. Tracks the inventory, purchasing and disbursement for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc. Supervises the operation (and/or outsourced relationship) with the laundry. Monitors assigned departments with compliance to safety standards. Coordinates room availability with the Front Office. Develops and implements strategies and practices which support employee engagement. Communicates performance expectations and provides employees with on-going feedback. Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential. Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations: Gives personal attention, takes personal responsibility and uses teamwork when providing guest service. Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems. Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis. Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction. Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our Guests. Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to all guests.

Requirement/Skills Minimum one year in a supervisory or management housekeeping position required High school diploma or GED required Able to collaborate effectively with other hotel employees and managers to ensure teamwork Ability to communicate effectively Strong organizational skills, critical thinking skills, problem solver Able to work a variable schedule Operating Systems experience with Opera Physical Demands May need to sit or stand for long periods of time Proper lifting techniques required Exertion up to 75 pounds of force occasionally and/or 50 pounds of forces frequently Ability to lift, carry, push, pull or otherwise move objects Ability to use various equipment such as vacuum cleaners and buffers Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time. Ability to make repeating movements of the arms, hands, and wrists. Ability to express or exchange ideas verbally and perceive sound by ear.