Managing Head of Retail Sales

Are you a dynamic leader with a passion for technology and a track record of driving sales excellence? Welcome to OSL, a vibrant leader in outsourced sales services, proudly partnering with Walmart Canada to manage over 350 wireless kiosk locations across the nation—and we're looking for an exceptional Wireless Manager like you! As a crucial part of our team, you will spearhead operations at your location, ensuring the seamless delivery of top-notch customer experiences and robust sales performance. If you're driven by challenges and motivated by the potential to lead a talented team within a high-energy retail environment, your journey with us begins now!

You will leverage your extensive retail management skills in wireless or electronics to build and guide a skilled sales team, optimize operations, and significantly boost profitability. Under your leadership, your team will not only meet but exceed their sales targets by providing expert advice and superior customer service. As a mentor, strategist, and sales champion, you embody the innovative spirit and performance that define OSL.

We champion your professional and personal advancement with a competitive base salary, commissions, and quarterly performance bonuses, complemented by extensive employee discounts, including up to 50% off wireless services and RRSP matching. Enjoy paid vacation, comprehensive training, and career development opportunities designed to foster your growth. Additionally, through our Employee Assistance Program and participation in OSL's People and Culture Programs, such as OSL Cares and the Women's Empowerment Mission, we provide a supportive and empowering environment.

This position is for an existing vacancy within our sales team.

Ready to propel your team toward unparalleled sales and service success? Seize the opportunity to redefine customer service and operational excellence in the wireless retail sector – let's talk.

Leadership Skills - Ability to inspire and guide a team towards achieving sales targets and delivering exceptional customer service

Technical Acumen - Strong understanding of wireless technology, products, and industry trends to effectively manage and promote sales

Sales Proficiency - Skilled in implementing sales strategies, setting performance goals, and driving revenue growth

Customer Focus - Dedicated to enhancing customer satisfaction through attentive service and resolving issues promptly

Organizational Skills - Strong ability to manage multiple tasks, prioritize responsibilities, and maintain efficient operations

Oversee the daily operations of the wireless department, ensuring smooth and efficient service delivery

Manage and supervise a team of sales associates, including scheduling, training, and performance evaluation

Drive sales targets and performance goals by motivating the team and implementing effective sales strategies

Monitor inventory levels and ensure all products are adequately stocked and displayed according to company standards

Oversee customer inquiries, resolving issues, and ensuring a high level of customer satisfaction

Conduct regular team meetings to update staff on new sales targets, promotional activities, and operational changes

Analyze sales figures, forecast future sales, and adapt strategies to market trends

Coordinate with the marketing department to implement promotional campaigns and sales initiatives

Ensure compliance with all company policies and procedures as well as legal regulations

Manage the department budget, including labor costs, supplies, and other expenses

Maintain cleanliness and organization within the sales area to provide a pleasant shopping environment

Report to upper management on sales results, potential customer issues, and the overall performance of the department

What it Takes The most successful Wireless Managers are dynamic leaders who bolster store performance through strategic sales initiatives and exceptional leadership.

This is a full-time role that requires flexibility to work various schedules, including days, evenings, and weekends.

Retail management experience in wireless or electronics

Demonstrated ability to drive team performance, sales results, and service quality

Strong communication and presentation skills, essential for effective leadership and customer interactions

Excellent customer service skills, with a proactive approach, attention to detail, and problem-solving capabilities

Capability to stand or walk for extended periods during shifts

Solid track record of managing budgets, forecasting sales, merchandising, and retail metrics

Experience with recruitment, coaching, HR, and Canadian employment standards

For us, business is personal. OSL is a dynamic and people-centric company excelling in outsourced sales services for North America's leading Fortune 500 firms. We've built our legacy on passionate employees, exceptional customer service, and enduring relationships.

Our commitment to our team is evident in our personalized in-store and online LMS training and partnerships with educational institutions like Franklin University, offering opportunities to further your true potential. We understand the importance of financial flexibility, which is why we provide daily access to earnings through Dailypay & Wisely cards, along with various discount programs. If you're a strategic, results-driven leader with a knack for driving sales in the technology sector, we'd welcome the chance to start a conversation.

Qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment and/or hiring manager team.