Head of Operations & Business Management

TRIGO Global Quality Solutions is seeking to fill a Director of Operations in the Metro Detroit area.
Direct and manage the implementation of business guidelines, strategies, policies, and operations ensuring peak performance within a specific region
Ensure financial, sales, and operational targets/KPI are met
Creates, supports, and demonstrates commitment to the company Quality Policies & QMS
Client relationship & Business development

Maintain and develop solid relationships with key contacts at anchor and OEM accounts
Developing business with existing clients on farming, and upselling (support provided by Sales for the quotation preparation and/or negotiation)
Monitoring competition (services, prices...) Assist Sales with bringing on new business opportunities (hunting)
Operations
Frequent site visits/audits to ensure high level performance and customer satisfaction
Motivate teams and organize appropriate training
Ensure compliance with established KPI
Ensuring continuous improvement to optimize services provided and region efficiency
Demonstrates commitment to reduce the risk of workplace accidents
Must comply with local and company Health & Safety legislation, laws, and policies
Organization & management
Ensuring asset and staff availability throughout region for maximum performance
Provide links between various departments including management
Direct/manage recruiting to maintain staffing levels and performance considering turnover and new business
Key contributor to company policies, systems, processes, strategies, budgets/forecast, and KPI
Analyzing technical requirements for customers' jobs/missions (existing or upcoming)
Provide technical support and advice to customers and operations teams
Full proficiency in local language
Proficiency in English
Computer skills - Microsoft Office (basic Microsoft Excel proficiency) and Outlook
Work Instruction Writing
Customer focus
Flexible

Work experience
7+ years of work experience in automotive and/or manufacturing

• Operational/Quality background with overview capabilities
• Management responsibilities (operational and HR)
• 4-year degree in Business/ Management or related field

About TRIGO Global Quality Solutions
Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training.
The unrivaled expertise, industrial mindset and extensive global footprint that TRIGO has built up over the last 3 decades has made TRIGO the leading quality solutions provider using the latest innovative and reliable digital systems and standard processes, delivering results in the most demanding industries. TRIGO has recently started to expand its clientele by offering quality services to the medical, chemical and food industries.
TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.
TRIGO Global Quality Solutions appreciates receiving all expression of interest;