Human Resources Generalist (Evening

Human Resource Generalist

Location: Boston, MA | Salary: $60,000 – $80,000 (FLSA: Exempt) | Benefits: Excellent single/family health, vision, and dental PPO with 75% employer contribution, 401(k)

Job Overview

The Neighborhood Assistance Corporation of America (NACA) is a national non‑profit dedicated to affordable homeownership and community advocacy. The Human Resources Generalist supports NACA’s mission by managing HR functions for our 500+ employees across more than 40 offices, the Boston headquarters, and various departments. The role reports to the CEO or Human Resources Director and includes hiring, benefits administration, staff evaluations, disciplinary actions, claims handling, and other HR duties. It also involves developing and implementing policies, training, and strategic workforce planning to position NACA as an employer of choice.

Key Responsibilities

General Human Resource Activities:

Implement and enforce personnel policies.

Address employee grievances and complaints.

Maintain historical HR records.

Conduct exit interviews and retention analysis.

Lead investigations and represent the organization at hearings.

Update written policies and procedures.

Ensure compliance with federal and state laws such as EEO, ADA, OSHA, and Fair Labor provisions.

Maintain professional knowledge through workshops, publications, and professional societies.

Recruiting & Staffing:

Manage recruiting program, policies, and procedures.

Stay current on best recruiting practices.

Identify outreach options for candidates.

Develop networking with employer resource services and participate in job fairs.

Create and maintain job descriptions for all positions.

Conduct interviews.

Assess staffing needs with department heads.

Recommend salary ranges based on market and NACA’s compensation policies.

Staff Evaluations:

Manage employee reviews and evaluation processes.

Develop evaluation programs with structured salary increases and bonuses.

Coordinate performance evaluation system (e.g., ADP).

Disciplinary Process:

Assist supervisors with personnel management and disciplinary procedures.

Manage progressive disciplinary actions.

Ensure timely and confidential disciplinary actions.

Coordinate terminations, including letters and meetings.

Employee Benefits & Compensation:

Oversee all employee and benefit programs (workers' compensation, disability, unemployment insurance).

Assess benefit programs and recommend changes.

Process benefit claims and employee deductions.

Conduct educational programs on benefits.

Maintain vendor and employee relationships.

Coordinate COBRA and annual enrollment communications.

Claims Administration:

Investigate accidents and prepare insurance reports.

Coordinate with attorneys on claims and responses.

Human Resources Systems (HRIS):

Maintain and update electronic HR data and systems.

Ensure privacy and regulatory compliance.

Training: Manage and administer training for new and existing staff.

Other Duties: Update records, support advocacy campaigns, and perform additional tasks as needed.

Core Competencies

Communication: Effectively communicate orally and in writing with staff, members, vendors, and community leaders.

Professional Skills: Detail‑oriented, organized, works under pressure, independent, adaptable, strong problem‑solving.

Knowledge: Human resources law, business ethics; knowledge of mortgage lending and real‑estate counseling is a plus.

Leadership: Demonstrates professionalism, creates positive work environment, identifies risks and compliance issues.

Confidentiality: Honors the sensitive nature of HR information and investigations.

Management: Supervision and organizational skills; directs staff to meet performance and policy requirements.

Customer Service: Provides solutions and follows up with members and stakeholders.

Computer Skills: Strong data entry, Microsoft Suite; experience with NACA’s paperless mortgage qualification, processing, and underwriting software.

Mission‑Driven: Energy and enthusiasm for NACA’s advocacy and community stabilization goals.

Job Qualifications

Education: Bachelor’s degree required; Master’s in Human Resources preferred.

Certifications: PHR, SPHR, SHRM‑CP, or SHRM‑SCP required; additional certifications preferred.

Experience: Five (5+) years of HR experience, including recruiting; three (3+) years of recruiting experience; significant compliance or benefit administration experience; background in mortgage or non‑profit sector beneficial but not required.

Compensation & Benefits

Salary is based on experience, skills, and performance. Benefits include comprehensive health, vision, dental PPOs (75% employer contribution), and a 401(k) plan.

Time Demands

Job requires 60+ hours per week, including later evenings and weekends. This leadership position demands significant dedication.

EEO Statement

NACA is an equal opportunity employer. Minority and bilingual individuals, particularly those who speak and write in Spanish, are strongly encouraged to apply.

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