Head of Services - Support and Managed

INNIO Group is a global distributed energy solutions provider that delivers reliable, flexible, transient, decentralized, modular and efficient power. With a track record of innovation, INNIO designs, manufactures and services high‑performance power systems under its Jenbacher and Waukesha brands. The company delivers power for applications including data centers, microgrids, grid stabilization, industrial energy and gas compression.

INNIO operates a global installed base across approximately 100 countries as of December 31, 2025, supported by a resilient, high‑margin services business that delivers long‑term, recurring revenues across the full equipment lifecycle. As electricity demand accelerates — driven by AI, electrification and grid constraints — INNIO enables scalable, behind‑the‑meter power generation with high efficiency, fast start capability, strong transient performance and fuel flexibility, including hydrogen‑ready solutions. INNIO employs over 5,000 people worldwide and is committed to moving energy forward.

The Service SIOP Manager is responsible for leading the Service Sales, Inventory, and Operations Planning (SIOP) process to ensure accurate demand planning, inventory alignment, and cross-functional coordination in support of service business objectives. This role manages a team of demand planners located both in the U.S. and Budapest, driving a consistent global planning approach while supporting regional business needs.

The Service SIOP Manager will oversee demand forecasting, planning performance, and process improvement activities, with a strong focus on data-driven decision-making using SO99 and Microsoft Excel as primary planning tools. The role partners closely with supply chain, operations, commercial, finance, service teams, and channel partners to balance customer demand, inventory strategy, and operational capabilities.

Lead the end-to-end Service SIOP process, including demand review, supply alignment, and executive planning support.

Manage and develop a team of demand planners across the U.S. and Budapest, ensuring clear priorities, strong collaboration, and consistent planning standards.

Drive accurate service demand forecasts through statistical analysis, business input, historical trends, and continuous forecast refinement.

Partner with channel partners to improve forecast quality, increase visibility to market demand, and drive forecast accuracy through stronger collaboration, input alignment, and accountability.

Use SO99 and Excel to analyze demand trends, planning performance, inventory positions, and forecast accuracy.

Establish and monitor key planning metrics such as forecast accuracy, bias, inventory health, service levels, and planning adherence.

Partner with cross-functional stakeholders to align demand plans with supply constraints, business priorities, and customer requirements.

Identify risks and opportunities in the demand and supply plan and elevate issues with recommended actions.

Standardize and improve planning processes, tools, reporting, and governance across regions.

Support scenario planning and decision-making to improve responsiveness and business performance.

Coach and mentor team members, building planning capability and supporting professional development.

Bachelor’s degree in Supply Chain, Business, Operations, Finance, or a related field.

Several years of experience in demand planning, supply chain planning, S&OP/SIOP, or service parts planning.

Prior people leadership experience, including management of geographically dispersed teams.

Advanced proficiency in Microsoft Excel and experience with SO99 or similar demand planning tools.

Strong communication and stakeholder management skills.

Experience in service parts, aftermarket, or industrial/manufacturing environments.

Knowledge of inventory planning and service supply chain processes.

Experience leading process improvement or planning transformation initiatives.