Head of Service Management

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. DH Pace Company, Inc. in Austin, Texas , is seeking to hire a Service Supervisor who will effectively coordinate commercial field employees in order to provide service to the customer’s satisfaction. If you enjoy working in a fast-paced environment, have the ability to work well with external and internal customers, and be a forward thinker, apply now!

Effectively manage the performance of commercial technicians by establishing and enforcing customer service standards and expectations

Efficiently manage, provide leadership for, and develop staff for future advancement through effective communication, coaching, training and development

Ensure workforce is efficiently managed to minimize negative labor variants

Determine staffing levels and ensure compliance with company hiring, counseling/discipline and termination policies

Ensure accurate work orders and picking lists to the warehouse for inventory pulling and manage WIP inventory and returns from job site to minimize inventory investment

Proven ability to implement process improvements

Must have excellent communication and organizational skills and a good mechanical and mathematical aptitude

Ability to effectively communicate with the customer and represent the company in a professional manner

Minimum of 1-3 years of management or leadership experience

High School Diploma or GED required; Bachelor's Degree preferred

Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

Comprehensive medical, dental, and vision coverage — available your first full month

Generous paid time off plus paid holidays and floating holidays

Company-paid life insurance, short-term disability, and long-term disability

Health Savings Account (HSA) and Flexible Spending Account (FSA) options

Employee discounts for you and your immediate family

Competitive compensation with annual performance reviews

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.