FULL-TIME ADMINISTRATIVE PROFESSIONAL

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well‑being of the communities we serve across North Carolina.

May perform duties of an administrative representative but with greater autonomy and discretion. Work involves a greater knowledge of office/clinic procedures and practice, independent judgment and problem‑solving skills.

Interact with patients, visitors, and staff while complying with all UNC Health policies, HIPAA regulatory guidelines and departmental policies. Assist and respond to customer inquiries and needs in person, by phone, and/or electronic communication.

Balance cash drawer, reconcile discrepancies, and secure cash payments and checks. Ensure compliance with revenue cycle and financial audit requirements.

Prepare, educate, and collect patient signatures on required forms (MSPQ, Site of Service, GCT, NPP, etc.). Respond to staff messages, Epic secure chat, and emails. Attend staff and clinic meetings and manage multiple work queues.

May train others using written or verbal communication, coordinate and complete special projects independently or in cooperation with other groups as assigned, schedule interpreter services or patient transport needs, and other administrative duties as assigned.

High School diploma or GED

One (1) year of clerical or administrative experience.

If Bachelor's degree, no years of experience required.

Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems.

Effectively uses Microsoft Office products to produce reports and documents. Accountability: manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: understands the insurance process and seeks to make the best decision/referral in the interest of the customer.

Finds agreement on issues and follows through on implementation.

Work Type: Full Time. Salary Range: $18.12 - $25.51 per hour. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as applicants and employees with disabilities.