Head of Programme Management

Full-time
About BHA Community Living: BHA Community Living provides 24/7 residential support for individuals with developmental disabilities in structured, person-centered homes. Program Managers play a critical leadership role in ensuring daily operations run safely, consistently, and in alignment with behavioral, clinical, and regulatory standards-supporting both staff success and meaningful outcomes for individuals served.

Behavioral Health Allies (BHA) is seeking a highly accountable and hands-on Community Living Program Manager to lead daily operations within assigned 24/7 residential homes. In this role, you are directly responsible for the quality, safety, compliance, staffing, and culture of your homes, serving as the primary leader for Direct Support Professionals (DSPs) and Shift Supervisors.
Program Managers are embedded leaders who ensure consistent execution of services, strong team performance, and high-quality outcomes for individuals served. You will be responsible for building and sustaining high-performing teams, maintaining compliance with regulatory standards, and ensuring all supports align with Applied Behavior Analysis (ABA) principles and person-centered, trauma-informed care practices.
Lead daily operations of assigned residential homes and directly supervise DSPs and Shift Supervisors
Ensure individuals served receive safe, consistent, and person-centered supports at all time.
Provide ongoing coaching, training, and performance management for direct care staff
Ensure homes remain clean, safe, structured, and compliant with all standards and regulations
Conduct audits of documentation, safety practices, and staff performance
Partner with clinical, nursing, and operations teams to support coordinated care delivery
Address performance issues and hold staff accountable for expectations and outcomes
Support onboarding, training, and ongoing development of new and existing employees
Manage client funds, budgets, and operational expenses within assigned homes
Participate in on-call rotation and respond to urgent staffing or operational needs
Communicate clearly with leadership regarding risks, staffing concerns, and home performance
Bachelor's degree required or equivalent relevant experience
Minimum 2+ years of supervisory or management experience required
Experience supporting individuals with developmental disabilities and/or challenging behaviors required
Working knowledge of BSPs, ISPs, DMH, Medicaid, and regulatory compliance standards
Strong communication, organizational, and time management skills
Ability to interpret and support ABA-based programming and behavioral data
Medical, Dental & Vision insurance through BCBS (6 plan options)

• 401(k), HSA, and Flexible Spending Account options
• Short- and Long-Term Disability coverage
• 100 monthly wellness spending account after 90 days
• Bonus program eligibility
• Referral bonuses and additional employee perks