Head of Client Support Services

Route Service Supervisor

UniFirst is seeking a Route Service Supervisor to join our team! The Route Service Supervisor will supervise and work with Route Service Representatives who deliver to multiple customers per day – ranging from small family owned businesses to major corporate locations. This is an entry level management position for a career minded individual interested in advancement.

Training: Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement.

Did we mention no nights or weekends?

Diversity: At UniFirst, you’ll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful.

Oversee the training and development of a team of Route Service Representatives

Respond to service requests

Negotiate customer contract renewals

Build strong relationships with your customers and team

Work closely with all other leadership and management team members to provide the best customer service and product programs

Provide route coverage when a Route Service Representative is sick or on vacation which provides you the perfect opportunity to check‑in on your Rep’s performance and their customers’ level of satisfaction and loyalty.

A results‑driven, relationship manager who isn’t afraid to roll up their sleeves and help out the team and most importantly, the customer

Someone who will enjoy working with your own team of Route Service Representatives that need your help and support as they develop in their own roles

An individual ready to learn and work to become a customer service and loyalty expert

High school diploma or GED, some college is a plus

Valid non‑commercial driver’s license in the state of residence

Communication and language skills

Basic computer proficiency

Prior leadership, customer service, route sales, delivery and/or entrepreneurial experience preferred

401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses

UniFirst is an international leader in the $18 billion‑dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 — Best Big Companies” list. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti‑discrimination laws.

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