Senior Service Architect- Managed Services

Senior Growth Architect
We've reimagined the second home category — pairing a thoughtfully designed co-ownership model with simplified financials, equitable scheduling, and dedicated local property management, so owners get the joy of a true second home without the hassle.
Since launch, Pacaso has facilitated more than $1.2 billion in gross real estate transactions and service fees across 40+ destinations in the U.We've raised over $300 million in cumulative equity funding, closed the largest real estate Regulation A+ offering of 2025, and reserved the Nasdaq ticker PCSO as we build toward a public listing.
5, Forbes America's Best Startup Employers (2026) — our second consecutive Top 10 ranking
Newsweek's America's Greatest Startup Workplaces (2025)
Winner, 2025 Inman Best of Proptech Awards — Consumer Experience & Marketplace Innovation
LinkedIn Top Startup (2022) · Glassdoor Best Places to Work, #6 (2022)
We're hiring the person who will build Pacaso's AI-native growth engine that turns interested visitors into high-quality, sales-ready buyers.
This is not a roadmap-and-stakeholder PM role, and it's not a production software engineering role. You design the architecture of the buyer journey and you build working systems with AI tooling — moving buyers from first signal of intent all the way to a purchase-ready handoff: lifecycle and nurture, on-site personalization and conversion, scoring and routing, and the connective tissue between them. You own the mid-to-bottom funnel as a single integrated system, not a collection of features.
A buyer's journey doesn't happen on one surface — it moves across the site, email, messaging, CRM, sales touchpoints, and back. The site is one surface among several; You are building the connective tissue of the buyer journey, not optimizing individual funnel surfaces.
You set the architecture and prove it works; they help you harden it.
The buyer intelligence layer — the brain of the system: signals, memory, and context that travel with the buyer; and the handoffs that carry that intelligence across the site, CRM, messaging, lifecycle, and sales.
On-site personalization and conversion: the product experiences that turn intent into qualified action.
Scoring, qualification, and routing — getting the highest-quality buyers to sales as fast as possible, with the context sales needs to close.
The measurable outcome: more high-quality, product-qualified buyers delivered to sales, faster.
You are measured on the funnel outcome — the volume and quality of product-qualified buyers reaching sales, and the speed of that journey. You're customer-obsessed, and you let it drive your strategy. You think in architectures, and you build working prototypes with AI tooling to prove them out — fast. You don't need to be a production software engineer — you need to design the right system and demonstrate it works.
You can sit with sales, marketing, and leadership and own a business call: framing the tradeoff, making the decision, defending it. you hold the decision and can defend it in either language.
A track record of designing AI-driven systems and building working prototypes as a hands-on IC — strong systems design judgment paired with deep fluency in prompting and orchestrating AI tooling.
Experience designing intelligence layers: signals, scoring, context, and decision logic that drive what happens next for a customer.
We invest in our Crew the way we invest in our homes — thoughtfully, generously, and with care.

• Competitive base salary and meaningful equity — every Crew member shares in what we're building
• Premium medical, dental, and vision coverage for you and your family
• Sponsored memberships to One Medical, Peloton, and WellHub for whole-person, modern healthcare
• 401(k) to help you build long-term security
• Home office stipend and a monthly internet