Head of Programme Management

Job Details Job Location: CSP Offices - Montpelier, VT 05602

Position Type: Full Time

Education Level: 2 Year Degree

Salary Range: $26.60 - $27.68 Hourly

Job Shift: Any

Job Category: Program Management

As the Program Manager, you will play a critical role in maintaining the safety, stability, and overall functioning of our therapeutic residential facility. In addition to overseeing the day‑to‑day operation of the program, you will lead a dedicated team—providing clear guidance, mentorship, and professional development to budding mental health practitioners. You’ll set the tone and clinical focus of the residential environment, ensuring staff are aligned with client‑centered, trauma‑informed practices. This role also carries responsibility for ensuring compliance with state licensing standards, addressing resident needs, managing complex and shifting priorities, and balancing administrative and staffing demands in a 24/7 setting. The decisions you make will directly affect both the well‑being of residents and staff, as well as the direction of the residential program.

Responsibilities Oversee the care and treatment for residents in a therapeutic residential setting. Focus on client‑centered treatment, harm reduction, and foster an environment of acceptance and change.

Participate in an on‑call rotation to provide after‑hours guidance and support to staff to ensure safe and consistent program operations.

Provide support and supervision to direct care staff in conjunction with current best practices—including but not limited to trauma‑informed care, motivational interviewing, contingency management, stages of change, and other dual diagnoses.

Oversee the physical plant in accordance with established regulations as set by the Division of Licensing and Protection or other authorities. Act as the manager of record with Division of Licensing.

Advocate for and communicate residents’ treatment needs and concerns to providers as necessary, including necessary transport (in own personal vehicle) for community outings and medical appointments.

Attend treatment team, residential leadership, and program meetings as necessary.

Manage administrative tasks such as scheduling, reviewing and approving staff timesheets and work‑related expenses, coverage of unstaffed shifts, petty cash, supply ordering, and training of new staff.

Qualifications Associate’s degree in human services or related field or three (3) years of general experience in a human‑services related field.

Demonstrated experience leading and supervising teams in a human services, healthcare, or residential program setting.

Bachelor’s degree in human services or related field preferred.

Requirements Ability to manage situations of increasing complexity and rapidly changing priorities.

Excellent verbal and written communication skills.

Able to communicate with a diverse range of individuals, including clients, family members, and community members, etc.

Able to manage and mitigate escalated interactions using industry best practices.

Experience managing staff with a 24‑7/365 schedule both in person and virtually.

Willingness to work flexible hours.

Clean driving record and access to a safe, reliable, and insured vehicle for work‑related travel required.

Able to navigate an office setting with or without accommodations.

Able to walk up to one mile in one continuous session without accommodations.

Able to drive in community settings without accommodations.

Able to lift and carry up to 50 pounds without accommodations.

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