Evening Restaurant Host/Hostess

Brasserie Boulud is seeking an experienced and highly polished Maître D’ to lead the guest experience at the front door. This role is responsible for managing reservations, overseeing the host team, and ensuring seamless dining room flow while delivering exceptional, personalized hospitality. The Maître D’ serves as the face of the restaurant, setting the tone for every guest interaction and upholding the highest standards of fine dining service.
Key Responsibilities
Provide a warm, gracious, and professional welcome to all guests, including VIPs and regular clientele
Oversee and manage all reservations, seating arrangements, and table assignments to optimize service flow
Lead by example, and support, the host team to ensure consistency in service standards
Maintain a strong presence at the door and dining room, anticipating guest needs and resolving issues proactively
Build and maintain relationships with repeat guests, noting preferences and enhancing personalized service
Coordinate closely with management, Servers, and kitchen staff to ensure smooth pacing of service
Manage waitlists effectively and communicate accurate wait times to guests
Handle guest concerns with discretion, professionalism, and a solutions-oriented mindset
Ensure the host stand and entrance area reflect the restaurant’s standards of excellence at all times
Utilize reservation platforms (e.g., OpenTable, Resy) and maintain accurate guest profiles and notes

Qualifications
Minimum of 3–5 years of experience in a fine dining restaurant, with leadership experience in a host, or Maître D’ role
Strong knowledge of reservation systems such as OpenTable and Resy
Exceptional communication and interpersonal skills
Highly organized with the ability to multitask and remain composed under pressure
Professional, polished demeanor with a strong sense of hospitality and guest recognition
Ability to lead by example and foster a team-oriented environment
Flexible availability, including evenings, weekends, and holidays

Physical Requirements
Ability to stand and move throughout the restaurant for extended periods
Ability to maintain composure in a fast-paced, high-volume environment
Ability to lift and carry up to 50 lbs.
The Dinex Group LLC is an equal opportunity employer. The Dinex Group does not discriminate on the basis of race, color, creed, religion, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, national origin, ancestry, age, disability, genetic information, citizenship status or any other characteristic protected by applicable federal, state or local law.