Head of Project Services

Job Details Job Location: Leominster - Leominster, MA 01453
Position Type: Full Time
Salary Range: $60,000.00 - $85,000.00 Salary/year
Job Category: Manufacturing
Position Title Project Manager
Department Project Management
Job Type Exempt
Reports To Manager of Quality and Performance
Function Enhance dealer and end user experience with AIS by project managing large and/or highly visible and important orders received by AIS. Reduce risk and exposure of AIS by proactively managing project critical paths. Anticipate and eliminate bottlenecks. Effectively communicate cross-departmentally within AIS and with external dealers, installation companies, freight transporters, and end users.
Responsibilities Create timelines and project checklists for all assigned projects.
Monitor project timelines and deliverables to ensure project timeframes are successfully met. Implement corrective action when necessary.
Communicate to internal departments, external partners, and end users’ necessary information, responsibilities, and expectations for successful completion of projects.
Adapt timelines and communication changes as needed.
Create expectations in communication process that control costs to AIS.
Educate installers and dealer partners on AIS project management role. Establish self as point of contact for problems and opportunities.
Work with design, sales, order entry, customer service, shipping, and engineering departments to obtain all information necessary to successfully complete each project timely and accurately.
Interview, evaluate, and educate as needed the installation company assigned to install project.
Inspect product at AIS manufacturing facilities as needed.
Understand, be able to explain, and be able to perform all necessary installation procedures for AIS products.
Troubleshoot field assembly problems. Be able to identify problems and effectively communicate problems to manufacturing and engineering. Contribute to solutions for those problems.
Understand AIS process flows and department responsibilities to act with a sense of urgency and quickly react to field installation needs.
Meet and/or exceed service goals through strong knowledge and effective communication of AIS core message, products and services to external customers and internally to all departments.
Review mockups and showroom orders for accuracy, fit and finish of product. Implement corrective action as necessary.
Support other Field Service Project Managers and Technical Support Specialists.
Maximize effectiveness through learning, utilization of, and effective interaction with all available AIS software resources: CRM, ProSeries, Lean BOMs, etc.
Adheres to established company policies/procedures. Fulfill reporting and administrative requirements.
Manage special projects and initiatives when assigned.
After standard business hours support as needed and required.
Travel as needed and required.
Education / Experience Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
Associate’s or Bachelor's in a Technical field required.
Minimum of 5 years’ experience in customer service, operations, manufacturing, or installation.
Knowledge Understanding of sales and fulfillment cycle for business furniture.
Ability to use and knowledge of Microsoft Word, Excel, and Outlook.
Understanding of basic furniture assembly techniques and processes.
Understanding of the roles of furniture manufacturer, dealer, end user, and installation companies.
Skill The ability to act with a sense of urgency in a timely and effective manner.
Be calm but positively impactful while listening and dealing with real and perceived emergencies from dealers, installers, and end users.
Communicate clearly and effectively orally and in writing.
Handle stress in a functional and positive manner that promotes successful task completion.
Use tools effectively and safely; assemble product quickly and accurately.
Deal constructively with conflict.
Collect, analyze, and interpret data from a wide variety of sources and create necessary structure and action steps from that data.
Professionally and appropriately represent the company and our suppliers to all customers.
Work laterally across departments to promote successful completion of projects.
Values At AIS, we have a strong set of values that guide our business and help us align with our customers. We listen to our Customers. We rely on our Employees. We honor Integrity. We embrace Continuous Learning. We lead with Design. We create Value. We work to make the World better.
EEO/AA Statement As an EEO/AA employer, AIS will not discriminate in its employment practices due to an applicant's race, color, sex, pregnancy, national origin, ancestry, citizenship, sexual orientation, gender identity or expression, protected genetic information, age, disability, marital status, veteran status, religion, height, weight, other protected group status, or any other basis protected by the laws where we employ people.
E-Verify This organization participates in E-Verify Employment Eligibility Verification.
Disclaimer The above statements are intended to describe the general nature and level of work being performed by members assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

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