Call Center & Front Desk receptionists

Business Development Center (BDC) / Receptionist

Paretti Family of Dealerships is seeking a motivated and customer-focused Business Development Center (BDC) / Receptionist to join our team. This role serves as the first point of contact for our dealership and plays a key part in delivering exceptional customer experience while supporting sales and administrative operations.

Position Summary

The BDC / Receptionist is responsible for providing outstanding customer service, managing inbound communications, and supporting dealership sales efforts. This individual will greet customers, handle phone and internet inquiries, schedule appointments, and ensure the reception area remains organized and welcoming.

Key Responsibilities

Respond to and manage inbound leads via phone, email, and internet inquiries, directing them to the appropriate department

Engage with current customers through phone and email to maintain strong relationships and enhance customer loyalty

Develop and manage a pipeline of sales and business opportunities, including referrals, networking, and outreach efforts

Collaborate with the sales team to support strategies that drive dealership performance

Monitor industry and consumer trends and communicate relevant insights to management and staff

Provide accurate information regarding dealership services, inventory, and promotions

Deliver a consistently high level of customer service in all interactions

Maintain a professional, organized, and welcoming reception area

Qualifications

Prior experience in an automotive dealership environment (sales, internet sales, or BDC preferred)

Strong background in customer service and/or sales, ideally within the automotive industry

Excellent communication and interpersonal skills

Strong follow-through and organizational abilitiesWorking knowledge of internet-based tools and communication platforms

Familiarity with automotive financing processes is a plus

Positive, professional, and team-oriented attitude

Benefits

Competitive salary

Comprehensive medical and dental insurance plans

Paid vacation and sick leave

401(k) retirement savings plan

Employee discounts on vehicle purchases

About Paretti Imports

Paretti Family of Dealerships, including Paretti Imports located in Metairie, Louisiana, is a premier automotive group with over 30 years of experience serving our community. We are dedicated to delivering exceptional customer service and offering a curated selection of high-quality and luxury vehicles.

As a leading dealership group in Louisiana, we take pride in creating a professional, supportive, and welcoming environment for both our customers and employees. Our commitment to excellence extends across all areas of our business, and we strive to provide opportunities for growth, stability, and long-term career development within the automotive industry.

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