Head of Project Management and Client Services - Remote

Summary Responsible for the planning and management of multiple projects through the entire life cycle, executing within the framework of an approved Statement of Work (SOW) and PMO project delivery methodology resulting in predictable outcomes. Leads Professional Services teams in design, planning, management, implementation, and delivery of technology solutions on time, within budget and providing exceptional customer service. Primary activities include project management, internal and external communications, project cost management, and interfacing with client and internal technical project teams. Projects assigned will include IT Professional Services infrastructure deployments with focus in the following technologies: Low-voltage Cabling, Audio-Visual, Unified Communications, Networking, Security/Threat Management, and/or Data Center builds.

Essential Duties and Responsibilities

• Planning, scheduling, and directing day-to-day activities of assigned engagements, recording and communicating essential project activity and status information.
• Directs, communicates, and exhibits exceptional leadership behaviors to manage effective delivery of services and processes.
• Conducts project planning, execution, controlling, and closing activities in accordance with Company Project Management Methodology.
• Oversees any third-party vendors or partners’ deliverables to Company in coordination with vendor PM.
• Ensures effective management throughout life of engagement as follows:

Scope Management : Ensures planning and execution of tasks, activities, and deliverables are consistent with the requirements defined in the SOW. When new scope is introduced, leads the effort in Change Management and development of a Project Change Request
Resource Management : Executes according to established policies and procedures for engagement; ensures time entry is performed per policy by delivery consultants; ensures resources assigned to engagement are available and performing work as assigned and planned; oversight of workflow management, appropriate use of tools and processes to support delivery of the services, and in accordance with policies
Project Budget Management : Ensures profitability targets are met or exceeded, all invoices are generated and submitted in timely manner, and monitors and communicates Earned Value throughout the life of the project.
Schedule Management : Creates and maintains master project plan; compares actual performance with planned performance, analyze variances, and takes corrective action as needed to maintain schedule adherence; tracks and communicates progress against Milestones and quality gates.

Risk/Issue Management : Applies continuous risk management protocols (identifies and documents known risks) throughout engagement, applying appropriate mitigation strategies
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Communications Management: Responsible for development of a Communication Plan to define the cadence and content for project meetings, status reporting, escalation management, etc., for customers, stakeholders, and the project team.

Quality Management : Ensures deliverables are substantiated, validated, and provided to customer per terms of the SOW and that the customer is satisfied with the services provided.

• Demonstrates deep understanding of project management methodologies, practices, tools, and techniques; effective leadership, and applies appropriate collaboration skills while working in a matrixed environment.
• Documents and shares lessons learned to support continuous process improvement.
• Maintains knowledge of relevant technologies and the Company Service Portfolio and able to understand common industry terminology in support of projects assigned.
• Demonstrates and actively promotes an understanding and commitment to the mission of Company through performing behaviors consistent with the organization's values.

Schedule
This position is an office-based role in Tempe Arizona, M-F, 8:00 – 5:00pm with one floating remote workday.

Supervisory Responsibilities
This position has no direct reports. However, this role provides direction to resources allocated to deliver projects assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience/Technical Requirements/Certifications*
Education
• Bachelor’s Degree in a related field and formal Project Management Training (preferred)
· Associates Degree in a related field with extensive experience in Information Technologies and/or Low voltage cabling
Experience / Technical Requirements:

• Experience leading projects in new construction or remodel environments (preferred)
• 3 - 5 years project management and/or Technical Team Lead experience in IT Professional Services infrastructure deployments with focus in the following technologies: Low-voltage Cabling, Audio-Visual, Unified Communications, Networking, Security/Threat Management, and/or Data Center builds
• Proficient use of all Microsoft Office applications including Microsoft Project, and experience working within Project or Project Portfolio or Workforce Management systems.

Certifications

• Project Management Professional (PMP) preferred but not required
• CAPM, ITIL, CSM and/or technical certifications beneficial.