ADMINISTRATIVE ASSISTANCE-REMOTE POSITION

Job Description Western Entrance Technology, LLC is seeking an Administrative Assistant to support daily administrative, scheduling, documentation, billing, purchasing, and customer support functions. This position works closely with managers, technicians, customers, vendors, accounting, and internal team members to help ensure service and project work is documented, scheduled, and communicated accurately.
This role is primarily office-based or remote/home-office based depending on business needs; however, candidates must be located in Washington State, preferably in the Seattle metro area, due to occasional in-office, local meeting, document handling, or business errand needs.
Assist with scheduling service work, technician assignments, customer appointments, and related operational activities.
Update calendars, trackers, records, and follow-up lists to support service and project workflows.
Create sales orders and purchase orders as directed.
Submit part order requests, track requested parts, and update internal records when materials are received.
Follow up on open purchase orders, missing documentation, billing questions, closeout items, and customer follow-up needs.
Provide customers with W-9s, certificates of insurance, safety documentation, new account applications, and related business documents as requested.
Assist with customer documentation tracking, including reseller permits and other required records.
Support accounting and billing workflows by gathering service information, purchase orders, photos, customer documentation, or other backup.
Handle confidential customer, financial, billing, and company information appropriately.
High school diploma or equivalent required.
Previous administrative, customer service, scheduling, service coordination, construction administration, or office support experience preferred.
Experience using Microsoft Office, Outlook, Excel, shared calendars, and electronic recordkeeping systems required.
Experience with Connecteam, customer portals, accounting systems, ERP systems, or similar business software preferred.
Full coverage medical and dental for employees and partial coverage for eligible dependents

• Employee Assistance Program
• 7 paid holidays
• Paid sick leave provided in accordance with applicable state and local laws
• Annual compensation and bonus programs
• Flexible scheduling options

Physical and Work Environment Requirements This role requires frequent use of a computer, phone, email, calendar systems, spreadsheets, and electronic documents. The position may occasionally interact with warehouse, shop, or field operations areas and must follow applicable safety rules and PPE requirements when doing so.