Front Desk/Billing/Administrative position

Join the dedicated team at the Connie Frank Kidney Transplant Center, where you’ll play a key role in supporting our mission to provide exceptional patient care. Under the general supervision of the Clinic Manager and Administrative Nurse III (AN III), the Patient Services Representative serves as the first point of contact for patients and provides vital administrative and front-desk support.

Greet and register new patients, and assess insurance pre-certification requirements

Accurately input and update patient demographic and insurance information in the CareConnect system

Prepare billing forms and medical record documentation for patient visits

Process all payments (cash and credit card), issue receipts, and complete daily deposits to the finance office

Collaborate with clinical and administrative teams to address issues and ensure smooth clinic operations

Respond to patient inquiries promptly and professionally, both in person and by phone

Support data collection, census tracking, and appointment coordination for all physicians using the Center

Reporting Structure: Salary Range: $30.30-$43.49/hourly

Detailed knowledge of hospital admissions/registration procedures

Experience working in a medical setting

Ability to research medical diagnosis and procedure codes in CPT Code book and ICD-9_CM code book

Recent patient registration and appointment scheduling experience

Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other groups in a professional, diplomatic and compassionate manner whether by phone or in person

Knowledge of medical terminology to communicate effectively with physicians, nurses and other members of the health care community

Ability to establish and maintain cooperative and collaborative working relationship with administrative, clinical and academic personnel

Oral and written communication skills to convey information clearly to patients, faculty and staff

Demonstrated excellent interpersonal skills, customer service skills, time management and organizational skills

Knowledge and skills to apply appropriate business telephone etiquette on multi‑line phones

Proficiency with Microsoft Word & PC and access database systems

Skill in performing basic arithmetic operations; Working knowledge of patient‑related policies and procedures, as well as a thorough understanding of the University system

English/Spanish bilingual oral communications skills to conduct admission/registration interviews

#