Head of Operations & Business Management

The Moscoso Group is looking for an Operations Manager to take full ownership of the company’s day-to-day operations and help build the structure needed for our next stage of growth. This role is responsible for running and improving the systems that support listings, marketing, payments, onboarding, and internal workflows—allowing leadership to focus on growth, sales, and strategy. This role includes leading the administrative team, ensuring clarity of responsibilities, accountability, and consistent execution across all operational functions. This is not an Executive Assistant role and not a corporate, highly structured position. This is a hands-on, systems-driven role for someone who thrives in a growing business, takes ownership, and is comfortable stepping into an environment where not everything is fully built yet. You will execute what exists, fix what’s broken, and build what’s missing. On-site presence is required. This role is deeply integrated into the day-to-day of the business and the team. Compensation & Benefits • Salary: $70,000 – $90,000 USD, based on experience • Full Medical & Dental benefits • Growth-oriented environment with real ownership and impact About You You are someone who: • Takes full ownership of outcomes and follows through without being chased • Thinks in systems, workflows, and structure , not just tasks • Has worked in a small or growing business environment • Is comfortable bringing order to situations that are not fully structured • Executes first, then improves—without overcomplicating • Knows when to act independently and when to escalate • Is direct, practical, and solutions-oriented • Holds people accountable while maintaining strong working relationships • Is comfortable leading a small team and setting clear expectations • Enjoys building processes, documenting them, and making sure they are followed • Has experience onboarding or integrating people into systems and workflows Responsibilities: • Own and manage day-to-day operations of the business, including leading and holding the administrative team accountable for execution • Execute and maintain workflows across listings, marketing, vendors, and internal coordination • Coordinate with Listing Manager and Marketing to ensure timelines, deliverables, and budgets are met • Own and manage onboarding for agents and administrative team members • Ensure new team members are fully integrated into systems, workflows, and expectations • Track onboarding progress and ensure early accountability and production readiness • Follow existing SOPs while identifying gaps and inefficiencies • Improve systems over time and maintain clear operational documentation • Maintain weekly operational cadence (checklists, trackers, reporting) • Protect leadership time by solving problems independently and creating structure Qualifications: • Operations Mindset: Strong understanding of workflows, systems, and execution • Detail-Oriented: High level of organization and follow-through • Accountable: Takes ownership and delivers without constant oversight • Problem Solver: Uses logic and common sense to resolve issues effectively • Strong Communicator: Clear and direct communication with team and vendors • Collaborative: Works well across roles and builds strong internal relationships • Adaptable: Comfortable in a fast-paced, evolving environment • Time Management: Able to prioritize and manage multiple moving parts • Tech-Savvy: Comfortable with CRMs, Google Workspace, and operational tools • Experience: 3+ years in operations, administrative leadership, or similar role • Experience in small business, real estate, or team environments strongly preferred • Education: Bachelor’s degree in Business, Marketing, or related field preferred • Bilingual: English and Spanish preferred Compensation: $70,000 - $90,000 yearly
• Own and manage day-to-day operations of the business, including leading and holding the administrative team accountable for execution • Execute and maintain workflows across listings, marketing, vendors, and internal coordination • Coordinate with Listing Manager and Marketing to ensure timelines, deliverables, and budgets are met • Own and manage onboarding for agents and administrative team members • Ensure new team members are fully integrated into systems, workflows, and expectations • Track onboarding progress and ensure early accountability and production readiness • Follow existing SOPs while identifying gaps and inefficiencies • Improve systems over time and maintain clear operational documentation • Maintain weekly operational cadence (checklists, trackers, reporting) • Protect leadership time by solving problems independently and creating structure

Compensation:
$70,000-$90,000 per year