Head of Operations & Business Management

The Operations Manager leads all aspects of daily operations within our ghost kitchen, ensuring a positive and efficient environment for both guests and team members. Reporting to a Multi-Unit Manager, this role is responsible for delivering on sales and profitability targets through effective labor planning, scheduling, inventory management, and team development. The ideal candidate brings a strong sense of ownership, leads by example, and upholds brand standards with consistency and care.

Key Responsibilities
Live Our Core Values

Embody Hawaiian Bros’ values of Aloha Spirit, 'Ohana, Personal Growth, Inclusion, Honor, and Mahalo.

Support team members in achieving their best and encourage a welcoming, supportive workplace.

Operations & People Management

Support Shift Leads in guiding the team and ensuring a great guest experience.

Handle minor guest issues with empathy; assist with major concerns and inform your Supervisor.

Motivate and coach team members, fostering a path for growth and development.

Schedule shifts that respect team work‑life balance and meet business needs.

Assist with managing payroll and keep hours up to date.

Community & Recruiting

Build relationships in the community to attract great candidates for Lead roles.

Help recruit, onboard, and develop Crew, Leads, and Certified Trainers.

Quality & Financial Management

Ensure the restaurant operates smoothly, following safety and cleanliness standards.

Monitor financial health by overseeing inventory, labor, and supply orders.

Track expenses and share insights with your Supervisor aiming for continuous improvement.

Qualifications

Experience in team management or restaurant operations preferred.

Strong communicator with a passion for helping others grow.

Able to adapt to change and lead the team in adjusting as needed.

Join Us
Be part of a team that values each other, celebrates growth, and always brings the Aloha Spirit

to work

Disclaimer
This job posting is for a position in a restaurant owned and operated by an independent franchisee organization, not Hawaiian Bros, Inc. This means the independent franchisee, and not Hawaiian Bros, Inc. is alone responsible for all employment-related matters in the restaurant including but not limited to setting requirements for each job and all decisions concerning hiring, firing, discipline, supervision, staffing and scheduling. Hawaiian Bros, Inc. will not receive a copy of any job application and possesses no control over interviewing, hiring, or the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee, and not Hawaiian Bros, Inc., will be your employer. This job posting contains some general information about what it is like to work in a Hawaiian Bros restaurant but is not a complete job description. People who work in a Hawaiian Bros restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job. Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.

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