Head of Operations Management (m/w/d)

Riverstone Logistics (RLX) is a big and bulky supply chain powerhouse delivering seamless final mile, middle mile, warehousing, fulfillment, and storage solutions through a nationally integrated platform.

Founded in 2017 by five partners who believed logistics could be built around something bigger than moving freight, we began with furniture delivery and grew into a nationwide provider serving complex supply chains across the United States.

We exist to use our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. That purpose shapes how we lead our teams, how we partner with our customers, and how we take ownership of every delivery.

The Operations Supervisor will oversee the day-to-day functions of routing, dispatching, and other client delivery objectives at a specific profit center. This position will supervise a team of Operations Coordinators that monitor motor carrier performance and provide feedback to motor carriers and location management. In addition, this position will assist CDT/RTD in monitoring and troubleshooting of delivery issues in a proactive and highly responsive manner. This position will spend most of their time in the office or warehouse helping to maximize the performance of the site by providing feedback and coaching to their team.

Customer Focus
Managing & Measuring Work
Decision Quality
Oversee day-to-day delivery operations, including the monitoring of morning loadout/check in, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client
Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards and the agreed-upon communication mechanism
Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and holds their team to the same standards
Supervise and review route monitoring utilizing client-specific software
Move inventory safely using material handling equipment (as needed)
Serve as a main point of contact for escalations from the client
Schedule orders and notify the customer of their time windows for next day delivery
High School Diploma/GED or equivalent required
Strong people and operations supervisory skills
Experience utilizing Microsoft Office products (Excel, Teams, etc.)
Excellent customer service skills, including conflict resolution
Operations or final mile delivery experience preferred

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time, work in a standing position, and to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer-related messaging. This position may require extended work hours and travel.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.