Head of Project Management

26.50 - $29.53 / Hourly
Reporting to the Operations Manager or Transportation Manager, the Project Manager II is responsible for the management of medium-sized move and install projects. This position supervises medium sized move and install crews to complete projects for commercial customers. Any possible change orders requested by the customer need to be documented and signed by both the customer and the Project Manager.
Performs general manual labor and office furniture installation tasks including loading, unloading, lifting, and moving office furniture and materials. May require loading and unloading trucks from loading dock, using ramps or on lift-gates. May assist in pushing furniture, equipment, and cartons on wheels to and from trucks, offices, and warehouses. May assist in setting & offsetting goods on equipment. Assists the install/move process by communicating with account managers, the end users/customer and other crew members.
Arrives at Corovan dispatch office (or on-site), in complete uniform every day.

• Obtains daily work assignments from dispatch or operations manager.
• Manages large move and install projects to ensure complete customer satisfaction.
• Sets, offsets, pushes, pulls, lifts, carries, and moves furniture, equipment and boxes as required.
• Properly loads and unloads trucks from loading dock, using ramps or on lift-gates to protect goods being moved and supervises others doing the same. Completes all paperwork accurately and neatly and turns into operations daily.
• Handles and stages product, performs detail work and trash-out functions on install projects.

People Management:

• Lead the billing team of both direct and indirect reports to perform daily functions of billing and cash applications.
• Provide supervisory coaching and guidance to the Transportation team.
• Develop performance standards to measure and give feedback to each employee and provide annual performance reviews to each team member including providing any necessary coaching and counseling.
• To hire, train, schedule, support, review, and coach employees directly accountable to his/her/their position and to maintain the highest possible level of employee morale and department productivity.
• Manage timekeeping system approvals to ensure payroll and timesheets are accurate for their direct reports and manage exceptions.
• Partners with Human Resources to handle discipline and termination of employees in accordance with company policy.
• Update monthly department SMART goals in the Ally software program. Act as a catalyst for change and improvement in performance and quality utilizing Six Sigma methodology. Ensure established policies and procedures are adhered to in accordance with company procedures and guidelines.

•Customer Relations:

• Must be courteous, helpful, and professional to all existing and potential customers, by interacting with customers in person and via telephone, fax, and email to ensure complete customer satisfaction in all matters related to the operation.
• Maintain excellent customer service with the customers, vendors, sales, transportation, and operation teams to establish solid relationships.

Training:

• Participate and lead Six Sigma projects, as required to improve processes and efficiencies.
• Determine the training needs of team and may provide training.
• Accountable for the management and development of the leadership team.
• Continuously promotes compliance with company policies and procedures.

Ensure interactions with staff and customers are professional at all times to promote company’s values and expectations.
•Aligning the culture of the department with the overall company strategy and structure.
Ensure the highest standards of safety, productivity and customer service are exceedingly daily.
Works with confidential data, which, if disclosed, might have significant internal or external effect.
•establishing personal networks; CUSTOMER SERVICE – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; contributes to building a positive team spirit; supports everyone's efforts to succeed.
MANAGERIAL – Strong Leadership capabilities with experience in recruiting talent and building an effective team. Experience coaching to subordinates. Excellent time management skills.
LANGUAGE SKILLS – Ability to read and interpret documents written in English such as manuals, procedures, and work instructions. Ability to effectively communicate well with customers and coworkers.
MATHEMATICAL SKILLS – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to deal with problems involving several concrete variables in standardized situations.
Outstanding customer-oriented skills.
Excellent customer service skills and interpersonal skills.
Project and team management/leadership skills and experience. Capability of effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
Familiarity with six-sigma or other quality improvement processes.
Ability to handle and safeguard sensitive and confidential information.
Must be familiar with basic systems furniture nomenclature and be able to identify upon sight, the major lines of the three major manufactures: Must be familiar with project management reports such as Gantt and Pert charts and understand and interpret cut sheets.
Must be able to accurately estimate large move and install projects to determine manpower, trucks, and equipment necessary to complete the tasks required.
Understands space planning fundamentals and building Code, along with training in Giza and Auto Cad to produce simple CAD drawings as required.
Must be able to conduct a customer pre-move meeting, post destination signage and communicate all standard move and install protocol to the customers.
Must own and bring to work every day, a complete set of installation tools as defined in Corovan installation policy.
Must be familiar with laboratory moving including packing of lab equipment, fine tune and detail work, PC disconnect and reconnect and must possess good customer service skills.
Must be familiar with the O&I (Office & Industrial) move process and understand the move labeling and directional signage.
BA/BS degree in Project Management; or a combination of education and equivalent experience may be substituted for Bachelor’s degree.

• Minimum 3 years’ experience in conducting pre-move meetings, managing post destination signage, and communicating standard move and install protocols to customers or related experience.
• Minimum 3 years’ experience estimating small to medium move and install projects to determine manpower, trucks, and equipment necessary to complete the tasks required or related experience.
• Advanced MS Excel knowledge.
• Proficient in MS Office applications.
• Expert knowledge of Microsoft Office Suite.
• Service industry experience highly desirable.
• Experience with process improvement teams.
• Must complete Mover I & II, Supervisor I & II, and Project Manager I and II level Corovan University training and pass the written tests.
• Orange County, Various job sites and customer locations.

Handling: Seizes, helps, or works with hands.
Vision: Reads paperwork and records on the computer.
Talking: Communications by phone, email, text, and in person.
This is a full-time, Non-exempt position.
Employees may be required to work late evenings or weekends depending on the business needs.
All Overtime must be approved by manager before working.

TRAVEL:

Monthly travel to company and/or customer sites in Orange County may be required.
The Company provides equal employment opportunities to all employees and applicants for employment activities and prohibits discrimination and harassment of any type, based on their actual or perceived: race, religious creed, color, national origin, ancestry,
physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex and gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), age (40 and over), sexual orientation, Civil Air Patrol status, military and veteran status and any other consideration protected by federal, state or local law (collectively referred to as "protected characteristics").
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
#Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities