Bilingual Client Service Rep, Call Center

Bilingual Member Service Representative
Department: Member Service Center
Role Type: Individual Contributor
This role helps members resolve financial needs quickly and confidently while strengthening their overall financial well-being. By delivering accurate, compliant, and personalized support in both English and Spanish, the Bilingual Member Service Representative builds trust and connects members with solutions that support their goals.
Resolve member and non-member inquiries efficiently, delivering a professional and supportive contact center experience
Process financial transactions, account inquiries, and account maintenance accurately and in accordance with established controls
Identify member needs and connect them with relevant Credit Human products and services that support their financial health
Communicate clearly in English and Spanish to ensure members understand available options and next steps
Protect members and the organization by consistently following policies, procedures, BSA requirements, and other applicable regulations
Maintain current knowledge of products, services, policies, and procedures to provide reliable guidance
Achieve service, referral, training, and team goals that contribute to department and organizational growth
Make a meaningful difference by helping members improve their financial health and well-being
Use your bilingual communication skills to create an accessible, trusted experience for a diverse membership
Build broad financial services expertise through hands-on experience with transactions, account servicing, products, and compliance
Succeed in a collaborative contact center where individual contributions support shared department and organizational goals
Grow through ongoing training, clear performance expectations, and opportunities to strengthen your member-service skills
Enjoy the connection and teamwork of a fully on-site role at a designated Credit Human location
Required: 1-3 years of customer service experience and/or financial service experience and/or contact center customer service experience, some sales experience
Required: Excellent customer service, bilingual in Spanish/English, excellent written and/or verbal communication skills, PC skills and 10-key by touch, type 30 or better words per minute
Required: High school diploma or equivalent
Required: Employees must demonstrate Spanish language proficiency by passing the Foreign Language Incentive Program assessment within 90 days of completing training.
Regular Shifts:

• 6:45am - 3:45pm
• 8am - 5pm
• 8:30am - 5:30pm
• 9am - 6pm
• 9:30am - 6:30pm
• 10am - 7pm
• All with a rotating Saturday shift (9am - 12pm)

4x10 Shifts:
Mon - Thurs: 7am - 6pm
Mon - Thurs: 8am - 7pm
Tues - Fri: 7am - 6pm
Tues - Fri: 8am - 7pm
All with a rotating Saturday shift (9am - 12pm)
Paygrade: 1BA
The expected pay range for this position is $17.98-$19.00 hourly.
Credit Human is committed to equitable and transparent compensation practices. Final compensation is determined based on a variety of factors, including experience, skills, qualifications, internal equity, and geographic work location.
This role may also be eligible for:
~ Bonus opportunity up to 4%

Employees are eligible for a comprehensive benefits package, including:
Medical, dental, and vision insurance
Pension
Paid time off and company holidays
Tuition reimbursement
This position is onsite based in San Antonio, TX.
Credit Human