Head of Client Support Services

Lead all service center operations, including field service, shop activity, and distribution functions
Coordinate shipping, receiving, logistics, and inventory flow
Lead, coach, and develop team members to drive safety, productivity, and accountability
Serve as primary customer contact and expand service opportunities
Collaborate with sales teams to drive service growth and customer satisfaction
Manage cost, quality, performance, P&L, and resource utilization
Establish, monitor, and report on safety, productivity, service quality, customer satisfaction, inventory, revenue, cost, and profitability KPIs
Use data and reports to identify trends, solve problems, and drive corrective actions
Improve operational efficiency through scheduling, resource planning, and process improvements
Ensure compliance with safety, environmental, and company policies
Lead team meetings and communications
Support customer escalations, site visits, and service reviews
Requirements Associate degree or equivalent experience
3-5 years of related service, operations, or industrial experience
Previous supervisory or team leadership experience
Experience in customer-facing or technical service environments
Working knowledge of scheduling, inventory, and safety practices
Ability to analyze reports and act on performance data
Proficiency in Microsoft Office (Excel, Word, Outlook, Teams)
Valid driver’s license; must be 21+ for company vehicle use
Willingness to travel within assigned area
Must be able and willing to do overnight travel
Must be able and willing to operate a forklift
Must pass company driving requirements
Ability to frequently bend, twist, reach, stoop, kneel, or crouch
Ability to lift up to 50 pounds/23 kilos on a daily continuous basis
Ability to stand for long periods
Must wear required Personal Protective Equipment
Must be able and willing to be on-call
Must be able and willing to wear a respirator
Must be able and willing to work overtime
Must be able and willing to work varying schedules, including nights, weekends, and public holidays
Must be able and willing to work in a plant/warehouse environment
Preferred: experience managing a service center, branch, or field service team
Preferred: P&L, budgeting, and performance management experience
Preferred: mechanical/electrical knowledge and ability to read schematics
Preferred: experience in motive power, industrial, logistics, or manufacturing environments
Preferred: experience supporting sales teams and customer business reviews
Core Competencies Demonstrates strong leadership in service center operations, focusing on team development, customer satisfaction, and operational efficiency. Proficient in managing KPIs related to safety, productivity, and profitability while ensuring compliance with company policies.
Highest-signal resume keywords Service Center Operations Management
Team Leadership and Development
Customer Relationship Management
Data Analysis and Performance Reporting
P&L and Budget Management
Hard Skills Scheduling Practices
Inventory Management
Safety Compliance
Performance Data Analysis
Forklift Operation
Mechanical Knowledge
Electrical Knowledge
Reading Schematics
Logistics Coordination
Process Improvement
Soft Skills Coaching
Communication
Problem-Solving
Collaboration
Accountability
Certifications & Qualifications Valid Driver’s License
Industry Keywords Field Service
Industrial Experience
Service Growth
Customer Satisfaction
Motive Power
Manufacturing
Logistics
Tools & Technologies Microsoft Office
Excel
Word
Outlook
Teams

#J-18808-Ljbffr Jobtailor