Head of Operations & Business Management

Join Our Team at Hampton Inn Cincinnati Airport South
The Hampton Inn by Hilton Cincinnati Airport South is seeking a Hotel Operations Manager.

Hampton Inn Cincinnati Airport South is home to the most experienced staff in the region, where hard work meets a fun and vibrant culture. This dedication to excellence earned us the 2023 Commonwealth Hotels 'Hotel of the Year award for Region 4. Plus, with a free five-mile shuttle to Cincinnati/Northern Kentucky International Airport and downtown Cincinnati just 11 miles away, our location makes it easy for both guests and employees to enjoy the best the area has to offer. Working as a Hotel Operations Manager at the Hampton Inn by Hilton Cincinnati Airport South offers the chance to be part of a dynamic, energetic team in a lively environment. The hotel values its staff, recognizing excellence and providing growth opportunities. Associates enjoy working in a vibrant atmosphere with diverse guests and a welcoming, creative culture. Comprehensive Benefits: Medical, Dental, and Vision - AVAILABLE DAY ONE

Financial Perks: 401(k) with company match, SAME-DAY PAY, and flexible spending accounts

Time Off: Vacation, Personal Days, and Holiday Pay

Hotel, food, and beverage savings for personal travel

Professional Growth: Online training courses

Employee Assistance Program, jury duty leave, bereavement leave, and more

Key Responsibilities for the Hotel Operations Manager include:
The Hotel Operations Manager plays a key role in ensuring smooth operations and supports the General Manager in running the property. Operations Management: Oversee daily hotel operations, ensuring departments (front desk and housekeeping) function efficiently and meet service standards.

Active Role in prospecting and maintaining group and negotiated business along with the Sales Team.

Staff Supervision and Training: Assist in hiring, training, and managing staff, ensuring a motivated team that delivers exceptional guest experience.

Guest Experience: Handle guest complaints, resolve issues, and ensure customer satisfaction by maintaining high service standards.

Compliance and Safety: Ensure compliance with health, safety, and regulatory requirements, including brand standards and company policies.

Step into the General Manager’s role in their absence, making critical decisions and ensuring seamless operations.

What We Are Looking for in a Hotel Operations Manager include:
Leadership and Management Skills

Ability to motivate, guide, and manage teams across different departments.

Strong verbal and written communication for interacting with guests, staff, and upper management.

A guest-first mindset to ensure high levels of customer satisfaction.

Problem-solving and conflict management to address guest complaints diplomatically.

Understanding of budgeting, forecasting, and financial reporting.

Ability to analyze financial metrics and implement cost-saving or revenue-enhancing strategies.

Knowledge of hotel management software and systems (e.g., Familiarity with housekeeping, front office, food & beverage, and maintenance processes.

Organizational and Time Management

Attention to detail and time management to prioritize and meet deadlines.

Emotional resilience to manage stress and maintain composure during high-pressure situations.

Applicants should have the flexibility to work weekends & holidays

Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world‑class culture where great people deliver extraordinary results.

Explore Our Hotel:

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.

J-18808-Ljbffr Commonwealth Hotels