Head of Operations & Business Management

Would you love to be a part of the cutting edge of healthcare and science innovation? DelRicht is a clinical research company dedicated to providing an excellent customer experience to all patients that participate in our clinical trials. Our clinical trials provide new treatment options for our patients and ultimately our goal is to get new medications and medical devices FDA approved! Presently our network stretches across 33 sites throughout the United States in 18 states.

Operations Manager's Main Objective

In this role you will be responsible for the day to day management of a new clinical research site, including site operations, patient visits, and early-stage growth. We are a multi-unit clinical research site network.

Operate independently in a new site environment, helping establish workflows and day-to-day routines before the site is fully ramped.

Step directly into patient-facing responsibilities, including Clinical Research Coordinator-level work as needed while the site grows.

Build the foundation for future team growth by helping create a strong operational base for additional hires as volume increases.

Maintain strict compliance with study protocols, site procedures, and quality standards at all times.

Partner with physicians and other site stakeholders to keep study activities organized, timely, and well communicated.

Support communication with sponsors, monitors, and other external partners regarding site readiness, visits, and study conduct.

Help grow the site responsibly with an ownership mindset around efficiency, productivity, and operational performance.

Learn and prepare for new clinical research studies as they are awarded to the site.

Travel for training and site support as needed, especially during the initial onboarding and pre-launch period to gain hands‑on experience in established DelRicht locations.

Make client satisfaction a primary focus and help clients achieve and exceed their goals.

Believe in high quality and maintain a high standard of compliance to study protocols.

Be skilled at problem solving, planning, and being proactive.

Accept ownership of tasks from inception through completion and assume responsibility for personal success.

Demonstrated experience overseeing operations across a clinical or business site.

Required: 5+ years of professional working experience.

Required: The ability to help drive teams while also routinely contributing to patient visits.

DelRicht Research's core values include production, humility, and consistency.

Production

Medical, dental, and vision insurance; short‑term disability, long‑term disability, and life insurance; no nights, weekends, or 12‑hour shifts. exceptional quarterly bonus plan with clear potential.

Job Type: Full‑time, 40+ hours.

We are an equal‑opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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