REGISTRAR ADMINISTRATION ASSOCIATE

Associate Registrar Hiring Department: Office of the Registrar

Earliest Start Date: Immediately

Responsibilities Serve as a member of the Registrar's Office leadership team, contributing to strategic planning, policy development, and service delivery improvements.

Supervise managers and administrative staff across functional areas, effectively delegating responsibilities, setting clear expectations, monitoring outcomes, and recognizing results.

Work with Assistant Registrars and Office of the Registrar leadership team to manage caseload distribution and work assignments.

Develop and implement tools to identify business and compliance risks, prioritize work, establish mitigation strategies, and plan for peak operational periods.

Lead process improvement initiatives and collaborate with Enterprise Platforms technology team and campus stakeholders to enhance data integrity and operational efficiency.

Oversee multiple functional areas within the Office of the Registrar, leading a team of managers and administrative staff.

Exercise delegated authority to interpret and apply academic, curriculum, and records policies; Provide excellent customer service and model a high standard of professionalism, sound judgment, and responsiveness.

Provide direct supervisory oversight for multiple critical and core areas of the Registrar's Office.

Develop tools to support leadership in identifying risk, determining appropriate mitigation strategies, and evaluating internal controls with accuracy and attention to detail.

Work with Assistant Registrars and Registrar's Office leadership team to test the department's disaster recovery and business resumption planning.

Proactively educate and advise staff and campus community on academic policy, compliance rules, processes/procedures while communicating expectations clearly and supporting understanding across audiences.

Provide guidance and analysis on the interdependencies among business processes, student information systems, and data.

Prepare, analyze, and interpret data; Serve as a liaison to auditors and government agencies and coordinate compliance reviews and responses while demonstrating integrity, professionalism, and accountability in all interactions.

Interpret and apply academic, enrollment, curriculum, course, and student records‑related policies in complex or non‑routine situations, ensuring consistency and compliance with institutional, state, and federal policy.

Regularly monitor federal, state, and institutional legislation to ensure compliance and lead proactive updates to office policies and procedures as needed.

Represent the Office of the Registrar on university committees, task forces, and workgroups.

Partner with key campus offices, colleges and schools, student affairs, academic advising, and academic support services to ensure cohesive service delivery.

Monitor and respond to federal and state legislation impacting registrar operations and academic records.

Work with Registrar leadership team to evaluate, streamline, and automate administrative services, reporting, enrollment processes, and academic and records policies, developing implementation plans and guiding teams through change.

Facilitate and lead key policy initiatives, projects, and cross‑functional efforts.

Ensure business processes are documented and maintained to support continuity, risk mitigation, and staff transitions.

Lead the development and implementation of new technologies, operating procedures, and policies related to registrar systems, with an emphasis on operational continuity, security, and data stewardship.

Advise faculty, students, and staff on academic policies, procedures, and Registrar's Office‑related matters, responding promptly, managing complex or challenging situations effectively, and meeting commitments.

The ideal candidate will demonstrate strong leadership, sound judgment, and a commitment to service in a complex, highly regulated academic environment, with the ability to build trust and lead through collaboration.

Required Qualifications Bachelor's degree and 5+ years of progressively responsible experience in a Registrar's Office or related professional experience, including demonstrated progression in scope and responsibility.

Supervisory experience with demonstrated success leading teams, including hiring, coaching, delegating work, setting expectations, and evaluating performance.

Excellent oral, written, presentation, and customer service skills, with ability to clearly explain complex policies, decisions, and processes to different audiences.

Experience identifying compliance risks and implementing policies or processes to mitigate associated risks.

Demonstrated commitment to providing high‑quality customer service, inspiring trust in others, and responding effectively to complex, sensitive, or challenging situations.

Experience managing operations or programs in a large, complex organization with multiple stakeholders and competing priorities.

Preferred Qualifications Master's degree in higher education, public administration, or related field.

Experience as an Associate or Assistant Registrar in a large, public university.

Demonstrated experience leading process improvement initiatives, system implementations, or organizational change efforts.

Project management experience and a commitment to continuous improvement.

Strong understanding of student information systems, data governance, and the operational impacts of system, process, and policy decisions.

Experience leading and developing manager‑level staff and building leadership capacity across teams.

Advanced skills in planning, organizing, and managing competing priorities.

student information systems).

This position is designated as one of Special Trust and requires adherence to university data security and confidentiality standards.

Retirement plan eligibility: Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

#