Head of Business Operations - Remote

Category : Client Operations Application Deadline: Ongoing until positions are filled.
to apply, please visit the TP Careers site at
TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.
Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.
We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.
We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.
At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.
We welcome applications from active-duty service members, veterans, and military families.
We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you require reasonable accommodation during the application process, please contact us at View phone number on click.appcast.io or contact us here. This is a temp position that will end by or before December 8th, 2026.

New-hire Supervisors not immediately required to supervise are expected to provide support to learners and production Agents/Representatives.
Analyze daily reporting to identify areas of opportunity and managing their day-to-day focus on coaching to these opportunities.
Manage the day-to-day activities of Agents/Representatives.
Effectively direct and utilize the site coaches to drive sales performance improvement within the site.
Drive high-performance sales, compliance and consumer experience standards and outcomes.
Actively monitoring agents via Live listen.
Assist in implementation of new processes.
Direct Coaches activities to drive positive performance within the team.
Update team stat boards on an hourly basis.

Must be flexible to work any 8 hours between 7AM-7PM EST Monday to Friday subject to change at client's discretion
Must have a High School Diploma or College degree preferred
Eagerness to help people.
Ability to teach and coach to improve sales performance.
Ability to analyze reporting to identify area’s of opportunity to focus on to improve performance in a brick and mortar and/or remote environment.
Process Excellence
Emotional Intelligence
Data Literacy
We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.