Front Desk Receptionist - Hotel - 3rd Shift

Front Desk Associate

Checks guests out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest's needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Westlake Village Inn policies.

Settles bills accurately through credit card or cash transactions.

Makes changes and issues paid outs reconciling all transactions at the close of each shift.

Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism.

Assists customers in all inquiries in connection with hotel service, hours of operations, key hotel personnel, in-house events, directions, etc.

Interaction with guests will be in person or via telephone.

Answers telephone calls to the hotel and directs them appropriately

Coordinates arrivals, departures, and billing requirements.

Assures that all financial and credit procedures are followed. Reviews all paid-outs and rebates and direct bill accounts. Checks day shift work to ensure that all transactions are reconciled with proper approvals

Utilizes a computer system to check guests in and out of rooms, run daily reports, run night audit reports, and select and block rooms for arriving guests.

Minimum one-year experience as front desk associate

Excellent communication skills using the English language.

Experience using OPERA cloud

Excellent interpersonal and customer service skills including dealing with difficult and rude patrons.

Familiarity with local area with the ability to provide directions and maps to local attractions and destinations.

Frequent use of hands, fingers, wrists, and arms for typing, handling check-in materials, and operating the phone or computer systems

Holidays

Weekend availability required

Night availability required

Receptionist: 1 year (Preferred)

OPERA Cloud: 1 year (Preferred)

All qualified applicants will receive consideration for employment and prohibits discrimination and harassment of any type without regard to race, color, national origin, sex, gender identity, gender expression, sexual orientation, age, disability, religion, pregnancy, genetic information, protected veteran status, or any other legally protected characteristic under federal, state, or local laws.

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