Head of Product | Tech

Building something great is addictive. It's like discovering your favorite TV show mid-season, except you're helping write the next episode. You shape how it feels, how it works, and how people react when they use it.

At Solidroad we're solving a big, messy, exciting problem: how do you scale customer support without losing what makes humans amazing? We're using AI, generative tech, and real-time simulations to make this happen. Today, product lives with our founders, and you'll work directly alongside them, finding how we understand, frame, and solve customer problems and turn our company direction into clean, well-scoped work our engineering pods can run with. You'll shape our product decisions, own major parts of our roadmap, coach the people around you, and push yourself in ways you might not expect. Drive roadmap delivery end-to-end: from ambiguous customer problem to shaped, scoped work with explicit trade-offs, clear success metrics, and a crisp definition of done. Live with customers

Run user research, sit in on customer calls, watch real conversations flow through the product, and bring that insight back as sharper framing. Our product handles thousands of customer conversations daily; you'll make sure we're building the right things for the people in them.

Own customer analytics, qualitative and quantitative

You'll define the metrics that matter, dig into product usage and customer data to spot patterns, opportunities, and friction, and pair that with what you're hearing directly from customers. This role is based full-time in our San Francisco office, five days a week, because building something ambitious means collaborating closely, solving problems together, sharing ideas spontaneously, and occasionally challenging each other to padel matches, cold plunges, or karaoke evenings. You'll be joining experienced founders who've done this before, alongside a tight-knit team genuinely excited about building something impactful.

Have at least 6 years of product experience, ideally at a startup (Series A to C) or a design-conscious B2B company, where you've helped ship complex, customer-facing products that real people love using.

Are as comfortable in the data as you are in customer conversations: defining metrics, analyzing product usage, and turning qualitative and quantitative signals into decisions.

bonus points if you've worked on notable or challenging products we can explore together.

Send us something you've shipped that you're proud of (a product, a teardown, a write-up, anything goes) and a short note about who you are and why this feels right to you.