Customer Service Officers

Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

At Medallia, we don’t just implement software; we transform organizational culture through data. As a Consultant, your mission goes beyond technical configuration to become a strategic partner for our clients. Your primary value lies in your ability to interpret the wealth of information captured by Medallia, transforming it into critical insights that guide the client's business decisions and ensure they extract the maximum possible value from our platform.

Strategic Consulting & Insights: Analyze and interpret customer and employee experience data within the platform to identify trends, pain points, and growth opportunities. Maximizing Client ROI: Act as a trusted advisor to ensure the client isn’t just "using the tool," but extracting real business value—optimizing processes and improving key performance indicators (KPIs) through the platform.

Translate complex business objectives into sustainable technical architectures, ensuring every system configuration is directly linked to a desired business outcome.

Technical & Functional Health Management: Proactively oversee account performance, ensuring the technical solution evolves in lockstep with the client’s strategic needs.

Cross-Functional Collaboration: Work closely with Product and Sales teams to align Medallia’s capabilities with the long-term visions of the world’s most influential brands.

Configure the Medallia platform to meet customer requirements while supporting QA, client UAT, and launch processes.

1+ years of experience in a client-facing, technical, professional services or closely related role

Bachelor’s degree, or equivalent experience, with demonstrated interest in technology, including comfort with technical concepts and self-guided learning

Technical experience including Javascript, HTML, XML

Proven ability to analyze large volumes of data and synthesize them into clear, actionable recommendations.

Ability to present insights to C-suite executives, translating technical complexities into business language.

An obsessive focus on client success and platform adoption as a driver of organizational change.

Understanding of data transfer protocols such as SFTP, API, SSH Keys, PGP Keys

Demonstrated exposure to the full software lifecycle from requirements, design, setup, to the review process

This position is bonus eligible. Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short-term and long-term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 and over), disability, genetic information, veteran status or military service, or any other status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at View email address on click.appcast.io information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.

#