Head of Operations & Business Management

Operations ManagerThe Center for Autism and Related Disorders is seeking highly motivated professionals to join our team. As a member of our growing, founder-owned organization, you'll have the opportunity to join a well-established, mission-driven industry leader focused on helping people with autism live their best lives. The Center for Autism and Related Disorders (CARD) is among the world's largest and most experienced organizations effectively treating individuals of all ages who are diagnosed with autism spectrum disorder. CARD treats autistic individuals using the principles of applied behavior analysis (ABA), which is empirically proven to be the most effective method addressing the behaviors and deficits commonly associated with autism. With locations throughout the US, CARD's mission is to provide top-quality services that help every patient fulfill their potential and live joyful lives. Through its network of trained behavior technicians, Board Certified Behavior Analysts, and researchers, CARD develops and implements quality, comprehensive, and individualized treatment programs that lead to success.The Operations Manager oversees the day-to-day operations their assigned center. Responsibilities range from administrative duties to the development of the center's team, including but not limited to:Billing, payroll, and general reportingMutually beneficial scheduling of staff and patientsRecruitment, hiring, and onboarding of local administrative staff and support of this process for clinical staff (i.e. Behavioral Therapists)Managing employee and client relationsEnsuring financial health of the center based on prescriptive key performance indicatorsMaintaining a safe and effective facilityCommunicating with staff, patients, and familiesESSENTIAL DUTIES AND RESPONSIBILITIES:Represent CARD professionally and ethically to internal and external stakeholdersRepresent CARD in a positive manner and uphold all CARD standards and valuesCommunicate, implement, and represent CARD's policies and mission at the centerCreate and maintain strong staff engagement and cultureRecruit, hire, and onboard administrative and clinical staff on an as needed/ongoing basisSupervise administrative staff and clinicians' daily operations to ensure employee and patient satisfactionProvide mentorship and career development to administrative and clinical staff, including providing feedback via on-going 1:1 meetings and annual performance management processSchedule all clients and staff to ensure the fulfillment of individually contracted hours and minimum billing requirementsPartner with the center Clinical Supervisor to obtain/maintain high scores in patient and staff satisfactionAccountable for learning and employing business systems, legal practices, HIPAA compliance, and technology as mandated by CARDTrack data and prepare management reports (reports include but are not limited to: potential client list, contract fulfillment, billable percentages, timesheets, turnover, applicant tracking, P&L)Prepare and maintain client rosters and files, including the timely and accurate completion of assessments for the purpose of re-authorizationManage all aspects of the center's purchasing budget and oversee the tracking of equipment and devicesLead outreach efforts to meet minimum growth requirements each month and establish mutually beneficial relationships with community entities (e.g. schools, doctor offices, parent organizations, etc.)Leads improvements in areas of KPI's, patient retention, staff development and retention, and division growth to support the financial health of the center and CARDMaintain client and employee privacy in accordance with CARD policy and HIPAA regulationsResponsible for facility cleaning, hygiene, safety and maintenance including utilization of approved vendors; High School Diploma or GED requiredBachelor's Degree in business, accounting, finance, administration or management preferredA minimum of 2-4 years' experience in management requiredSome experience in healthcare settings preferredKNOWLEDGE, SKILLS AND ABILITIES:Demonstrated ability to work independentlyAbility to lead in a complex and sometimes stressful environment while maintaining a calm and focused demeanorDecisive with an operational, implementation, and detail-oriented perspectiveExcellent leadership and people development skills; "leads by example"Proactive, results-oriented, creative problem solverDemonstrated ability to exercise considerable judgment, maintain confidentiality, and communicate in a diplomatic mannerAbility to prioritize and execute effectivelyEffective interpersonal relationship skills and the ability to communicate effectively with staff and familiesAbility to work closely with the families of patients for the patient's overall success and quality of care, including the setting of expectations and enforcement of policyDesire to learn the clinical side of the CARD modelExcellent written and verbal communication skills, including phone and e-mail etiquetteEnglish proficiency, both verbal and written, is requiredExcellent computer skills including Outlook, Word, Excel, and PowerPointAbility to work extended hours, weekends, and holidays pursuant with industry demandsKey Characteristics: Professional, reliable, adaptable, compassionate, active listener, enthusiasticWORK ENVIRONMENT:Includes both a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, and overnight travel as needed based on Region needs. Mode of transportation for travel typically will include automobile and plane.Be able to work with patients who are seated on the floor, in small chairs, or other home, school, community and clinic environmentsMove frequently throughout the therapeutic setting to gather materials, anticipate and respond to the movement of a patient, and/or provide instruction in a variety of settings, such as school, playground, clinic, or community locationsConstantly position oneself to participate and respond to the movements and behaviors of patients, including but not limited to bending to assist a patient, kneeling/crouching to teach a play skill, hurrying to block an open doorway, or reaching to prevent a patient from entering a traffic congested streetBe able to utilize continuous visual tracking in order to monitor the movement of patients, as well as the items and circumstances in the surrounding environmentOccasionally move to evade aggressive behaviors and/or physically block attempts to aggress towards others. Occasionally use modeling to teach gross motor skills, such as climbing or jumping, and fine motor skills such as clapping or opening a containerWork in both indoor and outdoor settings as they relate to the patient's natural environment, which may include being outdoors in a variety of weather conditions (e.g., community skills, recess in a school setting, etc.)while assisting patientsCompensation Range: $45k - $57k per year + bonus potential