Customer Service Officers

Participant Services Representative

Clarity is a dynamic, fast-paced organization committed to providing solutions that make it easier to protect health and wellness today and prepare for financial stability tomorrow. So, we'll stop at nothing to bring clarity, so our employees and our customers are prepared for whatever comes their way.

Our culture is rooted in appreciation for one another, a commitment to growing both personally and professionally and being flexible in how we work and how we work together. With minimal supervision and substantial latitude for independent judgement and discretion, the Participant Services Representative position in Participant Services is responsible for responding to all member inquiries with the highest level of professionalism and integrity. They have a responsibility to make a positive first impression while building a trusting relationship. Work cross-functionally with colleagues to deliver exceptional customer service and build cohesive interdepartmental relationship.

Advise and assist Client Service Specialist(s) as subject matter and system expert on items relating to new client implementations and renewals to ensure accurate and optimal client set up.

Submit, monitor, and follow through on all service tickets to the vendor in relation to open questions and/or enhancement requests.

Identify, investigate, and escalate areas of client dissatisfaction to management, to provide excellent service.

Contribute to departmental projects as needed and successfully manage multiple projects, tasks and responsibilities simultaneously

Bachelor's degree in a business or technology related major or equivalent demonstrated work experience highly preferred.

Demonstrable ability and skill to service a high volume of clients, as well as manage multiple client-facing and internal projects of moderate complexity. Minimum of 1-3 years' experience in the field with specific experience in a client facing role.

Consumer Benefits and Benefit Administration, such as HSA, FSA, HRA, Cobra and Commuter Benefits preferred

Bilingual in Spanish with written and oral fluency strongly preferred – Fluency Test Required

Travel: Minimal travel is required.

Medical, dental and vision benefits

• Company-paid Long-Term Disability, Short-Term Disability and Life Insurance
• Tuition Reimbursement Program
• $includes vacation, personal and sick

To ensure our services and culture continue to incorporate everyone's unique perspectives and experiences, we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Decisions related to hiring, compensating, training, evaluating performance, and terminating employees are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.