Head of Design Operations

At Veo, our mission is to end car dependency by making clean transportation accessible to all. A leading shared micromobility provider in North America, Veo provides millions of bike and scooter rides annually in over 60 cities and universities from Los Angeles to New York City.
Veo offers the most diverse and accessible vehicle fleet in the country built to expand who can ride and what trips are possible. We design and manufacture our vehicles, hardware, and software systems in-house and operate our local markets directly to ensure safe and reliable service. As the first profitable micromobility company in North America, Veo is built for long-term growth and partnership with cities.
As we continue to scale, we are looking for exceptionally talented individuals who are excited to help shape the next era of micromobility.
You must have open availability, flexible to work any shift assigned.
At Veo, we are on a mission to end car dependency by making clean transportation accessible to all and advancing the next generation of fully electric micromobility systems. Our fleets are constantly evolving and feature a range of vehicles - from pedal and electric bicycles, to standing and seated e-scooters, e-cargo bikes, and ADA accessible devices. We design and build our own vehicles, hardware, and software systems in house and run all our local operations to provide safe, efficient, and responsive mobility services that make communities more sustainable and livable. We are headquartered in Santa Monica, CA, but are hiring across the U.Support the Operations Manager with the day-to-day responsibilities in the market
60-80% of your time will be hands-on, manual work to include:
Hand-count assets and compliance audits
Perform routine inspection and maintenance of vehicles
Respond to on-demand and in the field customer service requests
Identify, document and recover scooters requiring in-shop repair
Ad-hoc field tasks and other tasks as required
20-40% of your time will consist of a variety of administrative work to include:
Support Operations Manager with hiring, training, scheduling staff
Assist Operations Manager with other projects as needed
Basic mechanical and technical aptitude
Ability to lift up to 60 lbs and be on your feet for the entirety of a shift
Knowledge of the local geography and street layout
Medical/dental/vision coverage