Head of Customer Care / Operations

ID Logistics is a dynamic, entrepreneurial logistics company globally headquartered in France with our US headquarters in Johns Creek, GA. In the US, we're experiencing multiple years of double‑digit growth and significant customer expansion. We are a people‑focused, customer‑centric organization that understands we need to take care of our employees so we can fulfill our mission of serving our customers. Winning by Performance.

The Operations Manager is responsible for managing all aspects of a supply chain operation. The Operations Manager provides overall direction and oversight in the areas of performance, safety, P&L management, customer relations, continuous improvement, and associate development across multiple sites.

This role requires a hands‑on, people‑oriented leader who thrives in fast‑paced, high‑volume fulfillment environments and is energized by building strong teams and driving performance on the floor. The ideal candidate brings strong operational expertise, a data‑driven mindset, and the ability to motivate associates while delivering speed, accuracy, and exceptional customer outcomes in a startup environment.

Monday‑Friday (Night Shift)

Travel Specifics
Attractive annual salary of $90,000-$110,000 plus a performance‑based bonus

Direct the operations of distribution, packaging, and transportation to achieve company objectives and meet customer expectations.

Evaluate overall operations and develop short and long‑term goals to meet organizational objectives, including ramp‑up and peak volume planning.

Oversee all warehousing, distribution, packaging, and transportation operations to ensure company and customer requirements are met with a strong focus on speed, accuracy, and on‑time fulfillment.

Focus on continuous improvement and make decisions about enhancing value, service effectiveness, and profitability using data‑driven metrics and lean methodologies.

Direct and oversee programs to ensure safety of all associates, equipment, and property.

Ensure compliance with all company, customer, and government regulatory requirements.

Directly manage budget and P&L for operations.

Develop work plans ensuring appropriate staffing levels, managing labor costs, overtime, retention, and workforce planning for peak volumes.

Maximize quality and productivity by understanding and mastering all job standards for each function and evaluating performance variances to identify root cause, corrective action, and training needs.

Participate in the collection of performance measurements per customer, vendor, and/or site requirements, including KPIs such as throughput, service levels, order accuracy, and cycle time.

Deliver a consistent, high‑performance experience to our associates and customers.

Maintain a visible, floor‑focused leadership presence to remove barriers, support teams, and drive real‑time problem solving.

Be part of a forward‑thinking company that values creativity and continuous improvement. Enjoy a competitive salary package, including benefits such as health, dental, and vision insurance, 401(k) matching, and more.

This position is not eligible for immigration sponsorship.

5+ years of management experience with comprehensive knowledge in high‑volume, fast‑paced 3PL, distribution, warehouse, and transportation environments.

High‑volume e‑commerce fulfillment experience.

Strong background in both inbound and outbound operations.

Experience leading teams in fast‑paced, high‑accountability environments with a focus on engagement, retention, and performance.

Demonstrated ability to drive productivity, quality, and service improvements using data, metrics, and performance KPIs.

Experience with workforce planning, labor management, and peak volume scaling.

Proficiency with Microsoft Office, databases, warehouse management systems (WMS), and performance measurement tools.

Strong presentation, writing, and verbal communication skills.

Experience applying Lean, Six Sigma, or Kaizen principles preferred.

Experience with ADP platforms, including Workforce Now, Workforce Manager, and ADPRM, helpful.

Ability to work a flexible schedule to meet operational needs.

Bachelor's degree in Supply Chain, Logistics, Business, or a related field preferred.