Medical Receptionist - Clinic Administration

Front Desk Receptionist

Responsible for handling daily front office reception and administration duties to include greeting and promptly processing patients in a prompt and professional manner.

Essential Duties And Responsibilities

Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone promptly and professionally; answering or referring inquiries.

Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

Verify patient chart is complete and up to date, facilitate the completion of necessary forms, obtain signatures, and collect co-pays

Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.

Ensures availability of treatment information by filing and retrieving patient records.

Maintains patient accounts by obtaining, recording, and updating personal and financial information.

Ensures accurate and timely collections of patient copays or other financial obligations of patients.

Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.

Protects patients' rights by maintaining confidentiality of personal and financial information.

Maintains operations by following policies and procedures. Photocopy, computer input/typing, schedule radiology work, as directed.

Order medical records, prepare same for daily appointments, and type various forms.

Receive dropped off patients specimens, and deliver to the lab.

Perform any other related duties as required or assigned.

Desired Qualifications, Education and/or Experience

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High school diploma or equivalent

One year front office administrative experience, preferably in healthcare environment.

Working knowledge of basic medical terminology

Working knowledge of health insurance industry

Enthusiastic commitment to providing exceptional customer service to patients and internal customers.

Ability to effectively communicate verbally and in writing to patients, medical professionals and clinic staff.

Excellent attention to detail, organizational and problem solving skills

Ability to prioritize and balance workload in order to service patients and meet deadlines and requirements

Self-motivated, self-directed, and willingness to do whatever it takes to get the job done

Must be able to operate basic office equipment such as printer, scanner, fax and/or copies

Computer Skills

High proficiency in the use of Microsoft Office applications, typing speed of 45-50 WPM

Working knowledge of any medical software/systems preferable

Physical Demands

Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.

While performing the functions of this job, the employee is continuously required to sit; regularly required to use hands to finger, handle, or feel, talk or hear; frequently required to reach with hands and arms; and occasionally required to stand, walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision; and color vision. Must be able to lift/push/pull up to 10 pounds

Work Environment

Normal working conditions as found within an office setting, wherein there is controlled temperature and a low noise level.

Arkansas Urology